Head of Marketplace Optimization

6 days ago


London, Greater London, United Kingdom FREE NOW Full time
Job Overview

We are seeking a Head of Marketplace Optimization to join our team at FREE NOW. In this role, you will be responsible for driving business growth by optimizing our marketplace and improving operational efficiency.

As a key member of our operations leadership, you will own primary supply side KPIs, including Active Drivers and Supply Hours, and collaborate with central and local teams to balance QoS KPIs and maximize marketplace health.

You will lead project management roadmaps, define main axes and lines of action, and allocate resources efficiently. Your expertise in operations management and analytical skills will enable you to mitigate risks and deploy necessary actions.

Requirements

To be successful in this role, you must have a strong background in operations management, with at least 10 years' experience. A primary business degree or equivalent is required, and a Master's degree is beneficial.

You should possess experience from other relevant service industries, a track record of delivering effective management processes, and commercial acumen. Analytical skills and the ability to engage with all levels within the organization are also essential.

Fluent English language skills are mandatory, and one additional language is preferred. Project management experience is highly valued.



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