Customer Experience Associate

2 weeks ago


Sittingbourne, Kent, United Kingdom Cookfood Full time

Are you passionate about providing exceptional customer experiences? We are seeking a Customer Experience Associate to join our team at COOK, a pioneering frozen food company. As a Retail Team Member - Shop Host, you will play a vital role in creating a remarkable shop experience for our customers.

About COOK

Since 1997, we have been making remarkable food for your freezer, prepared by hand at our Kitchens in Kent and Somerset. Our food looks and tastes homemade, and we're proud to be market leaders with over 90 shops and a rapidly growing online business.

Your Role

You will support your Shop Manager and Team members by being an active part of the team, willing to roll up your sleeves and get stuck in. Your responsibilities will include:

  • Using your knowledge to help customers plan menus or advise on catering for occasions
  • Talking to customers about upcoming offers, products, and promotions
  • Maintaining the shop's cleanliness and organization, ensuring that stock is replenished and rotated, and freezers are full
  • Understanding the shop paperwork and necessary legal checks

We offer excellent benefits, including paid breaks, free food, and profit share, as well as opportunities for flexible working. If you're a motivated and friendly individual who enjoys working in a fast-paced environment, we'd love to hear from you



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