Quality and Service Director
4 days ago
We are seeking an experienced Quality and Service Director to join our team at Solutions Driven. In this role, you will be responsible for delivering exceptional customer experiences and quality across our supported product lines.
About the Role:
- The successful candidate will have 5+ years of experience in manufacturing, operations, or technical service roles and 3+ years of experience in customer or technical service type roles.
- They will also have 1+ year of leading a team of engineers and a strong understanding of technical writing and documentation principles.
Key Responsibilities:
- Collaborate with business units, engineering teams, and other departments to introduce new products (NPI) and drive continuous improvement.
- Lead the tier 3 escalation process and resolve complex customer issues.
- Develop and implement strategies to improve internal processes and enhance team performance.
Travel Requirement: 25%.
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Dairy Sector Quality Assurance Manager
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Manufacturing Operator Role in Nottingham
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Freight Handler Specialist
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