Account Management Expert
1 week ago
Job Description:
We are seeking an Account Management Expert to join our team in Wigan, United Kingdom. As a key member of our customer service team, you will be responsible for managing customer accounts, resolving queries, and providing excellent service.
Responsibilities:
- Manage customer accounts, ensuring all information is up-to-date.
- Handle incoming calls, emails, and chat queries from customers.
- Provide accurate information regarding products and services.
- Resolve customer issues efficiently and escalate when necessary.
- Process customer orders and manage account information.
- Keep records of customer interactions and follow-up tasks.
- Work closely with other departments to ensure customer satisfaction.
- Assist with administrative tasks when needed.
Requirements:
- Previous experience in a customer service role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work both independently and as part of a team.
- Flexible working hours, including weekends.
What We Offer:
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, along with pension scheme and healthcare benefits.
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