Mobility Coordinator

1 week ago

London, Greater London, United Kingdom Aires Full time
About the Role

A challenging and rewarding opportunity exists for a skilled Mobility Specialist to join Aires' London office. This exciting position involves utilizing your experience in customer service to facilitate seamless relocations for corporate transferees and families.

Responsibilities
  • Counsel clients on policy benefits, providing personalized guidance to ensure a smooth relocation process.
  • Coordinate household goods services and family assistance, ensuring timely delivery of essential services.
  • Support clients with expense submissions, fostering strong relationships through expert assistance.
  • Collaborate with internal teams to guarantee accurate and timely service delivery, upholding Aires' commitment to excellence.
  • Pursue ongoing training initiatives to stay abreast of new systems and processes, driving continuous improvement.
Requirements
  • Holds a High School Diploma or equivalent; Associate's or Bachelor's degree is preferred.
  • Demonstrates 1-2 years of relevant customer service experience, with proficiency in telephone and email communication, ideally within the relocation industry.
Additional Qualifications
  • Exemplifies exceptional customer service and administrative skills.
  • Displays computer literacy with MS Office products and ability to quickly grasp proprietary software.
  • Demonstrates proven ability to manage multiple competing tasks effectively.
  • Upholds a strong sense of urgency and responsibility, adhering to established policies and procedures.
  • Embodying a can-do attitude, a genuine desire to help others, and a team-oriented mindset.
  • Committed to embracing core values: Client Focus, Results, Responsibility & Accountability, Collaboration, and Innovation.
What We Offer
  • An award-winning technology platform.
  • A strong company brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate exceeding 98%.
  • A hybrid work environment.
Salary Estimate

Based on industry standards and location, the estimated salary range for this role is £25,000 - £35,000 per annum, depending on qualifications and experience.

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