Customer Support Engineer
4 days ago
We are seeking a skilled Customer Support Engineer to join our team in the UK. This is a full-time role with a salary range of £30,000 - £40,000 per annum.
About the Job:
The successful candidate will be responsible for providing technical support to customers via phone, chat, and remote-access tools. You will work closely with our global IT support team to ensure that all customer queries are resolved efficiently and effectively.
Your primary responsibilities will include troubleshooting software issues, assisting with the installation and configuration of new applications, and documenting customer updates and outcomes using our CRM logging systems.
You will also be required to provide exceptional technical service to customers from our network of global exam centres, assessment venues, and education organisations.
About You:
We are looking for an individual with excellent communication skills, a logical approach to problem-solving, and experience supporting Microsoft workstation operating systems.
Desirable Skills and Qualifications:
- Experience supporting Microsoft Server operating systems and office applications
- IT qualifications such as Microsoft, Cisco, or CompTIA
- Excellent documentation and training skills
Benefits:
- Work from home with occasional office visits
- A starting holiday entitlement of 25 days plus UK public holidays
- Generous pension scheme where we match and double what you contribute
- Maternity, paternity, and family care leave as well as flexible work policies
- Stock/share purchase options
- Healthcare and dental plans, and an employee wellbeing assistance programme
- Cycle to work program, gym membership concessions, and retail and leisure discounts
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