Senior Quality Assurance Specialist

4 days ago


Loughborough, Leicestershire, United Kingdom BSI Companies Full time

Job Description

We are seeking a highly skilled Senior Quality Assurance Specialist to join our laboratory team. As a key member of our team, you will be responsible for ensuring that all test work is conducted to the highest standards.

Key Responsibilities:

  • Liaise with clients to advise on work status and provide premier customer service & on-time delivery.
  • Respond to customer queries, providing technical support.
  • Develop technical skills to enhance testing work across various laboratories, equipment, and standards or client bespoke requirements.
  • Conduct client visits as required.
  • Operate in line with quality and safety procedures to ensure compliance with organisational and legislative requirements and ISO 17025.
  • Carry out test work.
  • Test in line with standards, procedures or client needs.
  • Maintain traceable records & results.
  • Produce quality test reports in a timely manner or project status reports as requested.
  • Liaise with calibration department on equipment maintenance and use.
  • Maintain good housekeeping in the Lab, office, and electronics data storage.
  • Report and escalate issues in testing which impact performance or quality of results.
  • Collaborate and communicate with colleagues, suppliers, locations, and clients to facilitate a seamless service.
  • Support local and global teams to drive growth & improvement.

Additional Responsibilities:

  • Undertake quotation work and lead generation.
  • Work as project lead or support project leader as required.
  • Use experience as a technical expert, lead to review standards, writing procedures and similar work.
  • Train and develop others in the team, act as a role model.
  • Perform internal audits between Laboratories.
  • Deputise for Team Leader during absence, holiday, meetings or other busy periods.

Benefits

We offer a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development.

Salary Range

The estimated salary for this position is £65,000 - £90,000 per annum, depending on experience.

Our Excellence Behaviours: Client-centric, Agile, Collaborative.



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