Senior Quality Assurance Specialist
4 days ago
Job Description
We are seeking a highly skilled Senior Quality Assurance Specialist to join our laboratory team. As a key member of our team, you will be responsible for ensuring that all test work is conducted to the highest standards.
Key Responsibilities:
- Liaise with clients to advise on work status and provide premier customer service & on-time delivery.
- Respond to customer queries, providing technical support.
- Develop technical skills to enhance testing work across various laboratories, equipment, and standards or client bespoke requirements.
- Conduct client visits as required.
- Operate in line with quality and safety procedures to ensure compliance with organisational and legislative requirements and ISO 17025.
- Carry out test work.
- Test in line with standards, procedures or client needs.
- Maintain traceable records & results.
- Produce quality test reports in a timely manner or project status reports as requested.
- Liaise with calibration department on equipment maintenance and use.
- Maintain good housekeeping in the Lab, office, and electronics data storage.
- Report and escalate issues in testing which impact performance or quality of results.
- Collaborate and communicate with colleagues, suppliers, locations, and clients to facilitate a seamless service.
- Support local and global teams to drive growth & improvement.
Additional Responsibilities:
- Undertake quotation work and lead generation.
- Work as project lead or support project leader as required.
- Use experience as a technical expert, lead to review standards, writing procedures and similar work.
- Train and develop others in the team, act as a role model.
- Perform internal audits between Laboratories.
- Deputise for Team Leader during absence, holiday, meetings or other busy periods.
Benefits
We offer a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development.
Salary Range
The estimated salary for this position is £65,000 - £90,000 per annum, depending on experience.
Our Excellence Behaviours: Client-centric, Agile, Collaborative.
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