Field Service Engineer
5 days ago
We are seeking a highly skilled Field Service Engineer to join our team at NEC Software Solutions. As a Field Service Engineer, you will be responsible for providing first-line service support for a range of communications equipment deployed within the Emergency Services customer base.
Key Responsibilities- Provide technical support for communications equipment, including fault finding and fixing of mobile devices.
- Work within a Virtual Desktop Infrastructure environment, with experience in Hyper V and Cluster administration.
- Collaborate with experienced staff to resolve technical issues and provide excellent customer service.
- Develop and maintain strong knowledge of AD, Windows desktop/server operating systems, WSUS, WDS, and SEPM.
- Work well under pressure, with attention to detail and a professional demeanor.
- Communicate effectively with users at all levels, both technically and in a customer-facing environment.
- Ability to attain SC & NPPV3 clearance.
- Full, clean driving licence essential.
- Strong knowledge of IP/Data Comms, Cisco routers and switching, and Information Security.
- ITIL certification and experience in a support role in a fast-paced organisation.
- Valid UK Driving licence.
- Windows Server 2012, 2016 and 2019, and IP Networking.
- 25 days paid holiday with the option to buy/sell (FTE).
- 4 x basic salary life assurance cover (with the option to increase cover at an additional cost).
- A Group Pension Plan.
- A selection of flexible benefits to suit your individual needs.
NEC Software Solutions is a leading provider of software solutions to governments, hospitals, police forces, housing providers, local authorities, and more. We help our customers deliver critical services to the public, and we're committed to making a positive impact on society.
We're a dynamic and innovative company, with a strong focus on customer satisfaction and employee development. If you're a motivated and talented individual who is passionate about delivering exceptional service, we'd love to hear from you.
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