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Supervisor - Frasers Group

2 months ago

Alexandria, West Dunbartonshire, United Kingdom Frasers Group Full time
Job Title: Supervisor - Frasers Group

Frasers Group is a leading department store group with a rich heritage spanning over 170 years. We are currently seeking a Supervisor to join our team in Loch Lomond on a temporary basis.

Job Purpose:

The successful candidate will be responsible for leading and supervising a cross-functional team who are flexible and adaptable to work across multiple departments. The primary focus will be on delivering high levels of customer service, stock management, and cash handling while ensuring total focus on driving excellent customer service both on the shop floor and back of house.

Key Accountabilities and Decision Ownership:
  • Proactively lead the Stockroom & Shopfloor team to support the store both on the shop floor and within our stock processing areas to deliver high levels of customer service, merchandising, and replenishment when necessary.
  • Workforce planning - use judgment to focus resource appropriately, being flexible in approach and supporting the sales floor.
  • Drive pace, flexibility, and accuracy within the team to process deliveries and minimize stock loss/damage efficiently while complying with all procedures relating to the movement of stock and handling of stock both external and internal to the store, including ticketing and tagging.
  • Supports and implements best practice and principles, ensuring store teams operate back of house routines and tasks to guidelines.
  • Ensure team provides an accurate and comprehensive cash handling service to include issue of till floats and reconciliation of cash and vouchers.
  • Ensure 100% compliance with relevant departmental policies including Health & Safety and meeting legislative requirements.
  • Regular communication with Store Manager and Service Managers on stock levels.
  • Work effectively with 3rd party contractors to ensure the environment is safe, clean, and secure.
  • Be a key holder for the store and open/close the store when needed.
Requirements:
  • Experience in fashion retail would be beneficial for this role.
  • Relevant supervisory experience in a customer-facing and stock-handling environment with a consistent career path which reflects the role.
  • Proven track record of working at pace to deliver results against target and deadlines.
  • The ability to influence and challenge.
  • An understanding of Health & Safety legislation.
  • Proven track record achieving targets delivering results against deadlines.
  • Demonstrates attention to detail when dealing with large quantities of information to ensure accuracy.
  • Excellent Customer Service skills.
The Rewards:
  • Basic salary £28,256 per annum.
  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Stocktake Bonuses.
  • Commission-led bonuses across a wide range of products.
  • Monthly Group Rewards and Recognition.
  • Long Service awards.
  • Join the Fearless1000 Incentive Scheme.
  • We offer a wide range of Development Courses with National Qualifications.
  • 28 Days Holiday.
  • 40% Instore Uniform Discount.
  • Discounted Gym membership.
  • Group Wide 20% Discount across all Frasers Group brands.