Senior Customer Service Engineer

1 day ago


Cowes, Isle of Wight, United Kingdom Yokogawa Marex Full time
Job Summary

We are seeking a Senior Customer Service Engineer - Software to join our team at Yokogawa Marex. In this role, you will be responsible for delivering exceptional customer service to our global customers, ensuring their software needs are met and exceeded.

You will work closely with the product development team to provide feedback on user experience, solve issues, and recommend improvements. This is an exciting opportunity to work with cutting-edge technology and make a real impact on our customers' success.

The successful candidate will have a strong software technical background, experience in troubleshooting and deploying software packages and solutions, as well as excellent communication skills both verbal and written.

Key Responsibilities:

  • Deliver exceptional customer service to global customers
  • Provide feedback to the product development team on user experience
  • Solve issues and recommend improvements to existing software solutions
  • Develop and deliver training courses to customers and internal stakeholders
  • Stay up-to-date with industry trends and emerging technologies

What We Offer:

  • A competitive salary of £55,000 - £80,000 per annum, depending on experience
  • 37 hours per week (Monday to Friday), with flexibility required to meet customer and business needs
  • A permanent contract with benefits, including pension with company contribution, death in service cover, bonus, healthcare, 25 days holiday plus bank holidays with increments based on length of service
  • Exciting challenges within a global organization that encourages a high degree of individual responsibility, with excellent career opportunities


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