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Field Service Technician

2 months ago

StocktononTees, Stockton-on-Tees, United Kingdom Fujifilm Corporation Full time
Overview

We are seeking a highly skilled Field Service Technician to join our team in California. As a specialist for a product line, you will demonstrate a full working knowledge of the equipment, including theory of operation and mechanics. Your expertise will be utilized to provide solutions to complex problems and offer field and/or remote support to technicians.

Responsibilities
  • Provide on-site support for installations and service repairs to customers in North America
  • Develop and implement solutions to complex service issues
  • Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
  • Build strong working relationships with customers
  • Perform pre-installation assessments and site inspections of equipment in accordance with FUJIFILM equipment requirements
  • Complete and submit service activity information and paperwork in a timely manner
  • Monitor and manage the return of all parts
  • Manage and complete all Preventative Maintenance requirements
  • Attend training classes to stay current on new and existing products
  • Provide technical support and direction to technicians to resolve escalated service issues
  • Conduct technical training classes as needed for technicians
  • Provide sales assistance in demos and/or customer visits as needed
  • Monitor critical accounts and actively participate in support activities to resolve problems quickly and effectively
  • Communicate technical issues to the Technical Service Manager and technical support group
  • Perform related duties as assigned by manager
Requirements
  • High School diploma or GED equivalent
  • Two-year electronics or mechanical engineering degree or equivalent in field experience
  • 5 or more years of field service experience with toner-based production equipment
  • Extensive knowledge in electronics and mechanical operation
  • Outstanding customer service
  • Computer skills with emphasis on operating systems and hardware
  • Valid state driver's license (Real ID compliant) and passport
  • Ability to travel extensively
  • Excellent communication skills (both verbal and written) and working knowledge of Microsoft applications
Benefits
  • Up to $36.05 per hour depending on experience
  • Medical, Dental, Vision
  • Life Insurance
  • 401k
  • Paid Time Off
EEO/Agency Notes

FUJIFILM Corporation is an equal opportunity employer to all, regardless of age, ancestry, color, disability, exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex, and sexual orientation.

To all agencies: Please do not contact any FUJIFILM employee about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet, or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place.

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