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Operations Assistant

2 months ago

Heywood, Manchester, United Kingdom Iron Mountain Full time

About Iron Mountain

At Iron Mountain, we understand the importance of preserving and protecting valuable assets. Our company provides expert solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.

We partner with our 225,000 customers worldwide to preserve their valuable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Job Summary

We are seeking a Project Specialist to join our Customer Services & Support Group. The successful candidate will be responsible for managing the incoming data input process, including keying label information, location information, investigating and resolving exceptions, acknowledging orders with customers, and closing the work order.

Key Responsibilities

  • Manage the internal move data input process, including keying of all information, electronically moving cartons to new locations, investigating and resolving exceptions, and closing the work order.
  • Manage the destruction data input process, including the selection of destruction candidates, keying changes, verifying that keyed information is correct, investigating and resolving exceptions, forwarding destruction certificates to customers, and closing the work order.
  • Manage the permanent removal process electronically, including keying of all PMOs, verifying the information, investigating and resolving exceptions, and closing the work order.
  • Update customer contract information, research and resolve problems and discrepancies through contact with customers, special project teams, contract administrators, and/or account managers.
  • Print and mail receipt acknowledgments, month-end, and quarter-end customer-requested reports.
  • Assist customer service as needed.
  • Perform other customer-related tasks and special projects as requested.

Requirements

  • High School diploma or equivalent.
  • High-level data entry skills required. Proficiency on a PC in an IBM-compatible and MS DOS environment and familiarity with Windows and word processing software. Strong organizational skills and a detail-oriented approach are necessary.
  • At least 1 year of data entry experience in a service-oriented environment with exposure to customer service.

Equal Opportunity Employer

Iron Mountain is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status, or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.