Service Architect
6 days ago
About the Role:
We are seeking an experienced Service Architect to join our team at Anson McCade. As a Service Architect, you will play a pivotal role in supporting Agile Service Management programmes for complex national security, intelligence, and military operations.
Key Responsibilities:- Designing Tailored Solutions: Create customised service support solutions and oversee seamless service transition management, ensuring successful ITSM implementations post-bid.
- Leading Service Transitions: Manage end-to-end service transitions within Government Ministerial Departments, delivering Agile Catalogued Service Plans and crafting innovative ITSM policies, processes, and documentation that provide clarity and structure to service designs.
- Enhancing ITIL & ILS Processes: Guide the development of ITIL V3 and Logistics Supply Support (ILS) processes, ensuring they adhere to industry best practices.
- Driving Process Integration: Promote cross-functional process development within a Service Integration and Management (SIAM) framework, fostering a more integrated and effective service delivery model.
- Bid Management Expertise: Proven experience in preparing PQQs and ITT responses, focusing on compliance, service design, and cost modelling.
- Service Design Leadership: Strong track record in designing complex, high-value service solutions and operating models for major IT systems.
- Service Transition Experience: Demonstrated success in managing service transition and ITSM implementations post-bid.
- Defence Sector Experience: Extensive background as a Service Architect for Defence or Government Departments, designing and implementing tailored support models.
- ITIL & ILS Proficiency: Proven experience developing and implementing ITIL V3 and Logistics Supply Support (ILS) processes in line with best practices.
- Base Salary: Up to £80,000
- DV Bonus: 10% (must hold DV clearance)
- Annual Bonus: 10%
- Car Allowance: £6,000
- Pension: 10% double matching contributions
- Health & Wellbeing: Private Medical Cover
- Annual Leave: 25 days plus Public Holidays
- Life Assurance: 2x salary life assurance
- Employee Assistance Programme (EAP): Including Virtual GP services
- Learning & Development: Elite training programs and opportunities for certification funding
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