Boutique and Coffee Shop Operations Manager
4 days ago
Grandbies is seeking a highly skilled and experienced Coffee Shop and Boutique Manager to join our team. As a key member of our management team, you will be responsible for the day-to-day operations of our coffee shop and boutique, ensuring that our customers receive an exceptional experience.
Key ResponsibilitiesCustomer Service- Provide excellent customer service, ensuring that all customers have a positive experience.
- Handle customer complaints and concerns in a professional and timely manner.
- Recruit, train, and develop a team of baristas and sales staff.
- Ensure that all staff are properly trained on coffee preparation, customer service, and sales techniques.
- Monitor and evaluate staff performance, providing regular feedback and coaching.
- Manage inventory levels, ensuring that we have sufficient stock of coffee beans, milk, and other supplies.
- Coordinate with suppliers to ensure timely deliveries and maintain high standards of quality.
- Manage the coffee shop's budget, controlling costs and maximizing profits.
- Monitor and analyze sales trends, identifying opportunities to increase revenue.
- Develop and implement marketing strategies to attract new customers and retain existing ones.
- Build relationships with local businesses and customers to increase our presence and customer base.
- Proven experience in a coffee shop or retail management role.
- Excellent customer service and communication skills.
- Ability to lead and manage a team.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment.
We offer a competitive salary and benefits package, including free parking and a company pension. If you are a motivated and experienced manager looking for a new challenge, please apply with your CV and a covering letter.
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Boutique and Coffee Shop Operations Manager
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Northampton, Northamptonshire, United Kingdom grandbies Full timeJob OverviewGrandbies is seeking a highly skilled and motivated Coffee Shop and Boutique Manager to join our team.Key ResponsibilitiesLeadership: Lead a team of baristas and retail staff to deliver exceptional customer service and sales results.Inventory Management: Monitor and manage inventory levels to ensure optimal stock levels and minimize waste.Cash...
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Coffee Shop Operations Manager
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