Insurance Client Support Specialist

2 weeks ago


Cambridgeshire and Peterborough, United Kingdom Vermelo RPO Full time
Vermelo RPO Role: Commercial Account Handler
This is an exciting opportunity to join our team as a Commercial Account Handler, supporting our Small Business Team with insurance client emails, insurer queries, and diary entries. As a key member of our team, you will be responsible for building strong relationships with our clients and ensuring excellent service delivery.

About the Job
  • Provide responsive support to commercial clients with various insurance policies.
  • Manage general client inquiries, invite renewals, and maintain accurate records.
  • Foster strong working relationships with the Commercial Team and wider business.
  • Establish effective rapport with our panel of insurers.
  • Work within FCA rules and guidance.
  • Produce timely and accurate documents for all aspects of insurance needs.
  • Maintain up-to-date client records and files.
  • Build a good working relationship with clients' Account Executives and the wider client team.
  • Grow accounts through new business, renewal, and mid-term adjustments.
  • Maintain professional development by adhering to required training hours.
  • Adhere to Company processes regarding FCA compliance and Treating Customers Fairly; ensure DPA, FCA, TCF, and other regulatory requirements are met.

Benefits of Working with Us
We offer a competitive salary range of £25,000 - £35,000 per annum, as well as opportunities for professional growth and development.

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