Fleet Service Advisor

1 week ago

North West Leicestershire, United Kingdom fish4.co - Jobboard Full time
Fleet Service Advisor Job Description

We are seeking a highly skilled and motivated Fleet Service Advisor to join our team at fish4.co - Jobboard. As a Fleet Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Provide excellent customer service through phone, email, and internet enquiries
  • Understand and demonstrate customer care and rapport building
  • Display good listening skills to identify customer needs
  • Deal with all customer enquiries in a professional manner
  • Work as part of a team to achieve personal and department objectives
  • Manage, respond, and log all incoming email enquiries on appropriate systems
  • Keep and update reports and call logs
Requirements:
  • Customer service experience in a contact centre or retail/sales environment
  • Experience dealing with emergency breakdowns and general defects/compliance events
  • Liaising with suppliers to attend or arrange for booking into workshop, managing cases from start to finish
  • Ability to prioritise and identify services required for warranty, damage
  • Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout
  • Understanding compliance importance
  • Excellent communication skills - via phone and email
  • Ability to adapt and work well with people
  • Well-spoken and uses professional and polite mannerisms
  • Good listening skills
  • Dedication - longevity and/or progression within the company
  • Good IT skills and understanding of Microsoft packages particularly Excel

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.

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