Client Engagement Executive
2 days ago
You will be responsible for driving revenue growth within SMB accounts, collaborating with marketing teams, and prioritizing customer needs in a hybrid role based in the UK or remotely. This involves:
- Educating customers on the value of Sign In App and collaborating with internal teams to provide an outstanding experience for clients.
- Prioritizing and advocating for customer needs, managing communication and documenting client interactions using data-driven approaches to lead outreach campaigns.
- Negotiating contract renewals and managing customer expectations while coordinating with marketing teams on customer programs.
Requirements:
- Bachelor's degree in Business or Computer Science, or equivalent experience.
- 3+ years in a client-facing, high-tech B2B, account management or renewal management role.
- Proven track record of quota attainment.
- Ability to interact with executives and demonstrate strategic understanding of business needs.
- Hands-on experience with CRM software products (Salesforce.com preferred).
- Ability to think critically and analytically.
- Outstanding listening skills with the ability to translate client communications into solutions.
- Strong organizational skills, highly detail-oriented, motivated to document process.
- Ability to multitask in a fast-paced environment.
- Willingness and passion to learn new skills.
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