Customer Portfolio Manager

3 days ago


Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time
About Solus Accident Repair Centres

We are a leading provider of accident repair services, dedicated to delivering exceptional customer experiences.

Salary and Benefits

The successful candidate can expect a competitive salary of £40,000 - £55,000 per annum, depending on experience. We also offer a range of benefits, including contributory pension scheme, life insurance, and 25 days annual leave.

Job Description

We are seeking an experienced Customer Portfolio Manager to join our team in a hybrid working opportunity. As a key member of our claims team, you will be responsible for managing a portfolio of customer claims, providing exemplary service and problem-solving solutions, collaborating with colleagues to resolve customer issues, and developing and implementing effective solutions to improve customer satisfaction.

In this role, you will utilise your customer service, claims knowledge and decision-making skills to enhance the customer experience. You will work closely with our colleagues to ensure that all claims are handled efficiently and effectively, and that customers receive the highest level of service at all times.

You will be responsible for managing multiple claims simultaneously, prioritising tasks and meeting deadlines. Excellent communication and organisational skills are essential for this role, as well as the ability to build strong relationships with customers and colleagues.

If you have a passion for delivering exceptional customer service and a proven track record in claims management, we would love to hear from you.

Required Skills and Qualifications

To be considered for this role, you will need:

  • A minimum of 2 years' experience in claims management or a related field
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong organisational and time management skills
  • Proven ability to build strong relationships with customers and colleagues
Benefits and Others

As a valued member of our team, you can expect:

  • Competitive salary and bonus scheme
  • Contributory pension scheme
  • Life insurance
  • 25 days annual leave
  • Opportunities for career development and progression


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