Machinery Service and Software Expert

1 week ago


Sandy, United Kingdom Willcox Matthews Ltd Full time

We are supporting a global leading manufacturer of specialist machinery who supply to the food, beverage, pharmaceutical and chemical industry.

The client is looking for an experienced Service Engineer to join their growing team.

Key Responsibilities:
  • Perform site visits for installation, commissioning, training, upgrades and breakdowns.
  • Write, debug and commission software onsite for production line integrations.
  • Liaise with in-house personnel to assist with resolving site issues.
  • Act as a representative of the company in front of clients and customers, ensuring a professional and courteous manner.
  • Provide remote software diagnostics and support for machine breakdowns, upgrades and installations.
  • Offer telephone and email support for machine breakdowns.
  • Liaise with the Spares/Service Administrator to ensure the support log is kept up to date with customer status.
  • Liaise with the Spares Team to produce quotes for customers for parts and/or support.
  • Assist the software/electrical team with commissioning and testing of machines before shipment.
  • Complete in-house documentation as part of the company's commitment to quality.
Requirements:
  • A recognised qualification in Electronic/Electrical/Controls Engineering.
  • An Electrical/Software (PLC) Engineering background.
  • Certification for working with 3 phase installations.
  • At least 5 years of experience in servicing machinery.
  • At least 5 years of experience in fault finding machinery.
  • Experience programming with Siemens/Allen Bradley software.
  • Ability to fault find machines and implement reliable solutions.
  • Ability to look for and recommend features for product development.
  • Familiarity with MS Office.
  • Ability to work effectively as part of a team.
  • A valid passport.
  • Excellent communication skills.
  • Initiative and ability to work to tight deadlines.
  • Prepared to travel for service, installations and inspections.

The estimated salary for this position is £50,000 per year.



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