German Experience Executive
2 days ago
We are Protein Works, a leading health and fitness brand that puts pure quality and wow service before the lowest possible price.
The German Customer Experience Executive will play a key role in proactively handling the emotion-based experience of our customers in the UK. The successful candidate will truly innovate when it comes to creating moments of wow within the customer journey.
Key Responsibilities:
- Deliver personalised advice reactively and proactively to our customers through various communication methods, such as phone calls, live chat, email and social media.
- Manage real-time Social Media DMs, helping to build our communities and deliver a real time, personalised experience to our customers.
- Handle operational elements of our customer's experience with the brand including order and delivery queries.
- Work closely with the wider marketing team to deliver personal and on brand experience to our customers.
Requirements:
- A team player and lover of hitting targets.
- Growing strategic mindset and appreciation.
- Creative and lover of brands.
- Patient about service, helping people and getting a kick on the extra mile.
Essential Requirements:
- Language capabilities and high standard of written and spoken German.
- Customer service or sales experience – we need to see you can handle people effectively.
- Proven experience and an impressive track record of self-development.
Salary: £40,000 - £50,000 per annum (dependent on experience)
Location: Remote or On-site
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