German Experience Executive

2 days ago


Runcorn, Halton, United Kingdom Protein Works Full time
Job Description

We are Protein Works, a leading health and fitness brand that puts pure quality and wow service before the lowest possible price.

The German Customer Experience Executive will play a key role in proactively handling the emotion-based experience of our customers in the UK. The successful candidate will truly innovate when it comes to creating moments of wow within the customer journey.

Key Responsibilities:

  • Deliver personalised advice reactively and proactively to our customers through various communication methods, such as phone calls, live chat, email and social media.
  • Manage real-time Social Media DMs, helping to build our communities and deliver a real time, personalised experience to our customers.
  • Handle operational elements of our customer's experience with the brand including order and delivery queries.
  • Work closely with the wider marketing team to deliver personal and on brand experience to our customers.

Requirements:

  • A team player and lover of hitting targets.
  • Growing strategic mindset and appreciation.
  • Creative and lover of brands.
  • Patient about service, helping people and getting a kick on the extra mile.

Essential Requirements:

  • Language capabilities and high standard of written and spoken German.
  • Customer service or sales experience – we need to see you can handle people effectively.
  • Proven experience and an impressive track record of self-development.

Salary: £40,000 - £50,000 per annum (dependent on experience)

Location: Remote or On-site



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