Fitness Experience Coordinator
3 weeks ago
At Everlast Gyms, we're passionate about delivering exceptional experiences for our members. As a Membership Experience Host, you'll play a key role in making this happen.
Main Responsibilities:
- To provide outstanding customer service and ensure every member feels valued and supported.
- To work closely with the sales team to drive membership sales and retention.
- To maintain high standards of cleanliness and hygiene throughout the club.
- To be a competent key holder, covering shifts as needed.
- To stay up-to-date with our membership software system and use it to drive sales and engagement.
- To participate in fitness challenges and classes, and to promote these to our members.
- To support the Fitness Manager with gym floor operations.
- To ensure that our members are aware of and can access all the products and services we offer.
- To take an active role in maintaining the cleanliness of our facilities.
- To drive secondary spend and meet KPI targets.
- To handle member complaints professionally and ensure that the relevant manager is informed.
Requirements:
- Outgoing personality with a positive mindset.
- Competent with administrative duties.
- Driven and ambitious, with a desire to learn and develop.
- Willing to participate in learning and development opportunities.
- Able to drop into operational key holder duties as needed.
- Passionate about fitness, administration, and customer service.
- Flexible to work shifts and take on additional duties.
- Target-focused to support the club in achieving sales and retention targets.
About Us:
We're a dynamic and ambitious company that's passionate about fitness and customer service. We're committed to delivering exceptional experiences for our members and to making a positive impact on our community.
We're looking for talented individuals who share our values and are passionate about making a difference. If you're a motivated and ambitious individual who is looking for a challenging and rewarding role, we'd love to hear from you.
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