Fitness Experience Coordinator

3 weeks ago


Deal, Kent, United Kingdom Everlast Gyms Full time
Membership Experience Host

At Everlast Gyms, we're passionate about delivering exceptional experiences for our members. As a Membership Experience Host, you'll play a key role in making this happen.

Main Responsibilities:
  • To provide outstanding customer service and ensure every member feels valued and supported.
  • To work closely with the sales team to drive membership sales and retention.
  • To maintain high standards of cleanliness and hygiene throughout the club.
  • To be a competent key holder, covering shifts as needed.
  • To stay up-to-date with our membership software system and use it to drive sales and engagement.
  • To participate in fitness challenges and classes, and to promote these to our members.
  • To support the Fitness Manager with gym floor operations.
  • To ensure that our members are aware of and can access all the products and services we offer.
  • To take an active role in maintaining the cleanliness of our facilities.
  • To drive secondary spend and meet KPI targets.
  • To handle member complaints professionally and ensure that the relevant manager is informed.

Requirements:
  • Outgoing personality with a positive mindset.
  • Competent with administrative duties.
  • Driven and ambitious, with a desire to learn and develop.
  • Willing to participate in learning and development opportunities.
  • Able to drop into operational key holder duties as needed.
  • Passionate about fitness, administration, and customer service.
  • Flexible to work shifts and take on additional duties.
  • Target-focused to support the club in achieving sales and retention targets.

About Us:

We're a dynamic and ambitious company that's passionate about fitness and customer service. We're committed to delivering exceptional experiences for our members and to making a positive impact on our community.

We're looking for talented individuals who share our values and are passionate about making a difference. If you're a motivated and ambitious individual who is looking for a challenging and rewarding role, we'd love to hear from you.



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