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Cyber Intelligence Support Specialist
1 month ago
**Job Summary:** We are seeking an experienced Cyber Intelligence Support Specialist to provide embedded user support for our intelligence application. As a key member of the Hexegic team, you will be responsible for mentoring and training users on the application's features and capabilities.
About UsHexegic is a leading provider of innovative solutions in the field of cyber intelligence. Our mission is to empower users with the tools and expertise needed to achieve their objectives. We are committed to delivering exceptional results and building strong relationships with our clients.
Key Responsibilities- Provide embedded mentoring and support for application end users.
- Offer first-line support for application issues and act as a liaison between users and the development team.
- Mentor users on existing and new application features, guiding them on how to exploit the capabilities to enhance their product.
- Deliver comprehensive training materials and courses to users in a variety of formats.
- Capture user requirements for application enhancements and feed these back to the development team for assessment and deployment.
- Requirements capture to enhance the application's capability based on end-user feedback.
- Active Security Clearance
- Sole UK nationality
- Military Experience
- Excellent communication and interpersonal skills
- Able to work both independently and as part of a team
We offer a competitive salary of £55,000 - 60,000 per year, depending on experience and qualifications. Additionally, we provide an exceptional training and benefits package that includes:
- Comprehensive training on the application and its features
- Ongoing mentoring and support from experienced professionals
- Opportunities for professional growth and development