Lift Industry Business Leader

1 week ago


Coventry, Coventry, United Kingdom Schindler Group Full time

Job Description

The successful candidate will be responsible for managing a team of service Engineers and Technicians, ensuring high levels of customer satisfaction and meeting business targets.

This role requires strong leadership and communication skills, with the ability to plan and manage resources effectively.

Key Responsibilities:

  • To optimise the Region's staffing of service Engineers and Technicians.
  • To manage maintenance portfolio from the service contract acceptance to the collection of bad debts.
  • To execute leadership to Engineers and Technicians in matters of customer and employee satisfaction.
  • To manage and follow-up actions of customer claims and complaints.
  • To conduct periodic quality and safety audits and inspections.

Requirements:

  • A minimum of five years' experience in a management/leadership role.
  • Strong knowledge of the Lift industry or Facilities Management.
  • Proven technical and commercial awareness as it relates to the lift industry business.
  • SAP experience beneficial.
  • Excellent communicator and proven ability to build networks and relationships with internal and external customer base.

Estimated Salary: £65,000 - £90,000 per annum, depending on experience and qualifications.



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