Senior Operations Manager
3 weeks ago
As a General Manager at Hollywood Bowl Group, you will be responsible for leading one of our busy centres, creating a safe, fun, and vibrant environment for your team and customers. You will enjoy the freedom to drive the financial and commercial performance of your business, across all four revenue streams; the bar, diner, amusements and bowling. You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.
Key Responsibilities
• Manage a budget size of at least £1m and drive the financial and commercial performance of your business
• Create a safe, fun, and vibrant environment for your team and customers
• Coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more
• Develop and implement strategies to optimise sales and performance of a business unit
• Foster a culture of diversity and inclusion, and promote equal opportunities for all employees
Requirements
• Experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry
• Evidence of optimising sales and performance of a business unit
• A relentless approach to delivering the best operational standards in the industry
• Passion for people, with evidence of coaching, developing, and progressing your team
• Empathetic and compassionate approach
• Resilience, flexibility, and adaptability, to fit in with our fast-paced environment
• Willingness to work nights and weekends
About Us
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. We value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
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