Lead Front of House Administrator
3 weeks ago
We are seeking a dynamic and enthusiastic individual to join our team as a Lead Front of House Administrator at HC-One - Greenacres. This is a varied and busy role that requires a keen eye for detail, strong administrative skills, and excellent interpersonal abilities.
As a key member of our front-of-house team, you will be responsible for managing multiple tasks, ensuring seamless day-to-day operations, and providing outstanding customer care to our residents and their families. You will work closely with our management team to identify areas for improvement and implement changes to enhance the overall experience for our community.
Key Responsibilities:- Administrative Support: Provide high-quality administrative support to our management team, including managing schedules, maintaining accurate records, and preparing reports as needed.
- Customer Service: Deliver exceptional customer service to our residents, their families, and visitors, ensuring a warm and welcoming environment.
- Rota Management: Effectively manage rotas, ensuring adequate staffing levels and minimizing absences.
- Sales and Marketing: Contribute to business development by identifying opportunities to increase revenue and promoting our services to potential clients.
- Relationship Building: Foster strong relationships with our residents, their families, and external partners, ensuring a positive reputation for HC-One - Greenacres.
- Salary: £26,000 - £30,000 per annum, depending on experience.
- Language Skills: Fluency in English (spoken and written).
- Education: GCSEs or equivalent in English and Mathematics.
- Experience: Minimum 1 year of administrative experience in a similar role.
- Skills: Excellent communication, organizational, and problem-solving skills.
At HC-One, kindness is more than a word – it's a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life. We are committed to delivering outstanding care and providing a supportive and inclusive work environment for our colleagues.
We offer a range of benefits, including competitive salaries, comprehensive training, and opportunities for career progression. Our dedicated team strives to deliver exceptional care, and we care about our talented teams too, supporting them in their professional and personal growth.
HC-One - Greenacres is a purpose-built luxury home, offering a unique living experience for our residents. Our beautiful facilities include spacious rooms, stunning gardens, and a range of amenities to promote independence and well-being.
As a valued member of our team, you will enjoy access to a range of benefits, including:
- Higher-than-average pay rates
- Paid Enhanced DBS/PVG
- Free uniform
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Life assurance cover for all colleagues
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around-the-clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts – Access to over 1600 high-street discounts including carefully selected discount partners
- Wellbeing - free-of-charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- First-rate working environment in a purpose-built luxury home
- Free onsite car parking and close to local transport links
- Refer a friend scheme
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