Client Services Coordinator

1 week ago

Gloucester, Gloucestershire, United Kingdom Ecclesiastical Insurance Group Full time
About the Role

Ecclesiastical Planning Services, part of Benefact Group, is seeking a Client Service Administrator to join our Gloucester office on a 12-month fixed-term contract.

The successful candidate will contribute to defined service delivery by acting as part of a processing and administration team within Ecclesiastical's Funeral Planning department.

This is an excellent opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Key Responsibilities
  • Support the team with day-to-day administration, ensuring delivery of excellent customer service within agreed SLAs.
  • Take ownership and proactively deal with client matters arising through all channels of communication.
  • Ensure financial transactions are accurate and outstanding matters are proactively followed up.
  • Liaise with funeral directing partners and third-party suppliers.
  • Keep accurate records using the Company's back-office systems.
  • Build effective internal relationships to deliver exceptional customer service and support Ecclesiastical's "right first time" approach.
  • Perform ad-hoc tasks for the wider department, including providing telephone cover to support the wider team.
Knowledge, Skills and Experience
  • Excellent written communication.
  • Good telephone manner.
  • Experience of Microsoft packages, e.g. Word and Excel.
  • Proven organisational skills.
  • Flexible attitude and approach, with excellent team player skills.
What We Offer
  • A competitive salary.
  • Group Personal Pension - up to 12% employer contribution.
  • Generous annual bonus scheme up to 24%.
  • 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
  • An array of health and wellbeing benefits, including private healthcare, income protection, and life assurance.
  • Up to £300 annual personal grant to a charity of your choice.
  • Encouraged to take at least one volunteering day per year.
  • Employee Assistance Programme.
  • Full study support to gain professional qualifications.

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