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Logistics Coordinator

1 month ago

Feltham, Greater London, United Kingdom Aviation Recruitment Network - Heathrow Full time
Job Title: Freight Forwarder

Job Summary:
Aviation Recruitment Network - Heathrow is seeking a skilled Freight Forwarder to join our team. As a Freight Forwarder, you will be responsible for providing excellent customer service experience for our customers, including clearances, quotes, arranging shipment/deliveries, invoicing, and all other functions as required.

Key Responsibilities:
Completion of end-to-end forwarding activities as the individual role requires
Follow strict and time-sensitive SOPs/KPIs to ensure compliance
Work closely with internal and external customers
Use of Next Gen/MS Office as requested
Ensure invoicing, job costing, CIA, Netting, and milestone are updated within the required timeframe
Month-end department compliance
Customs Entries
Cost control
Assist senior forwarders, Supervisor, and line manager where required
Ensure all reports, including internal and customer-specific, are completed within the deadline
Resolve queries from customers and suppliers
Assist sales and management with customer development
Operate within the company's QA system

Requirements:
Business-related experience
Proven customer service record and experience
Proven operational experience
Necessary Technical/Functional Skills
Thorough understanding of customer needs
Knowledge of the international transportation and logistics industry, in export Air Sea Road operations
A knowledge and understanding of financials and impact on business
A good knowledge of IT systems and processes used in the transport sector
Fluent in English, local language, and any other languages required for smooth operation of business