Senior Pensions Administrator Position

3 weeks ago

Birmingham, Birmingham, United Kingdom Aon Full time

Job Overview

We are seeking a highly skilled Senior Pensions Administrator to join our team at Aon in Birmingham. As a key member of the pensions administration team, you will be responsible for providing high-quality support to internal and external clients.

About the Role

This is a hybrid role that requires working a minimum of 50% of your working week in the office and having the flexibility to work up to 50% from home. You will be required to provide technical expertise, monitor team activity, coordinate workload, produce and analyse reports, and identify issues with processes handled in teams.

Responsibilities

  • Be a Subject Matter Expert (SME) for processes, clients, systems, and tools, and be proficient in processing and checking.
  • Monitor team activity and coordinate workload in line with Service Level Agreements (SLAs) by organizing, prioritizing, and making effective workload allocation decisions.
  • Produce and analyze reports as required for internal and external clients and requirements.
  • Identify issues with processes handled in teams and drive a process to find and implement solutions.
  • Implement changes to tools and documentation needed to support effective service delivery.
  • Increase the level of processing knowledge and drive continuous improvement in all areas of processing.
  • Write and maintain knowledge documents, keeping them up to date and incorporating changes to legislation.
  • Share best practice with colleagues through process and tool training.
  • Take part in both internal and external audits.
  • Be a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
  • Coordinate and participate in projects that will impact the work of teams and domains.
  • Build strong relationships with client teams, client representatives, and third-party providers.
  • Achieve team and individual targets (KPIs, SLAs, quality targets).
  • Contribute to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues).
  • Maintain required technical knowledge and behavioural standards and expertise, especially all regulatory and statutory requirements.
  • Perform additional tasks as requested by your manager.

The Opportunity

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. This unifying goal is at the heart of our identity, and it lives in everything we do.

We offer a comprehensive benefits package, encourage a diverse workforce, and promote an agile, inclusive environment where you can manage your wellbeing and work/life balance.

Requirements

  • Team player who can work to tight deadlines.
  • Strong communication skills, both verbal and written.
  • Strong attention to detail and commitment to provide ongoing quality.
  • Effective problem-solving and analytical skills, including identifying solutions and making recommendations.
  • Ability to effectively plan, prioritize, and execute tasks, including adapting to shifting priorities, demands, and timelines.

Working with Us

We value diversity and inclusivity, offering a range of working style solutions to ensure you can be your best self at Aon. With two Global Wellbeing Days each year, you'll have time to focus on yourself and your wellbeing.

Salary Information

We estimate the salary for this position to be approximately £35,000 - £45,000 per annum, depending on experience. We recognize the importance of fair compensation and strive to offer competitive salaries to our employees.

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