Service Delivery Coordinator
7 days ago
We are seeking an experienced Call Centre Manager to lead our customer service team in the UK. The successful candidate will have a proven track record in front-line management, excellent IT skills, and the ability to engage and motivate staff. As a key member of our operations team, you will be responsible for managing day-to-day activities, providing support to the service delivery manager, and coaching administration teams.
Responsibilities:
• Manage the planning and administration teams across multiple contracts
• Provide expertise to ensure accuracy in all administrative activities
• Mentor and develop a team of administrators
• Serve as a point of contact for customer escalations
Requirements:
• NVQ or equivalent in supervision/line management (desired)
• Experience with scheduling and call handling systems
• Front-line management experience
• IT skills, including MS Office
• Ability to engage and motivate staff
• Coaching and analytical skills
• Leadership and communication skills
What We Offer:
• Competitive salary: £29,800 per annum
• 23 days annual leave, plus bank holidays
• Cycle to Work scheme
• Liberty Sense Awards
• YuLife benefits package, including life insurance, smart health, and mental health support
• Medicash Health Cash Plan (optional)
• Real living wage employer
• Equal opportunities in employment for all suitably qualified candidates
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