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Security Officer

2 months ago

London, Greater London, United Kingdom Vigilant Security Full time
Job Purpose

We are seeking a highly experienced individual who has an extensive knowledge in customer service and can provide our 5-Star service delivery whilst maintaining a subtle, yet visible security presence within a newly built prestigious development in Fitzrovia.

This is a full-time role, working nightshifts and weekend day shifts on a rotational shift pattern. The candidate must be willing to work outside of conventional working hours.

Key Responsibilities:

  • Deliver a 5-star guest experience at all times
  • Anticipate clients' needs/problems before they arise and that their expectations are met and exceeded each day
  • Maintain a high security awareness at all times
  • Reception duties and Foyer Management of all visitors and guests
  • Be seen as a visible customer focused professional by being proactive and greet clients and visitors where possible
  • Proficient use of relevant communications equipment will require candidate to have good communication skills.
  • Issue visitor passes using agreed processes and procedures
  • Ensuring all H&S policies are adhered to.
  • Ensuring that no un-authorised persons are permitted in prohibited areas.
  • Lift management and directing of deliveries
  • Maintaining an accurate record of any incidents that occur.
  • Ensure all landlord contractor access is pre-authorised and in accordance with risk assessment/permit to work conditions
  • Complete incident reports to a high standard and ensure these are submitted within 2 hours
  • Oversee and manage any emergency evacuations
  • Undertake patrols and inspections in accordance with management instructions.
  • Assist Building Management to oversee access arrangements for occupier fit-outs ensure they adhere to site rules and procedures
  • Ensure the reception area is kept clean and tidy providing a safe environment for all visitors
  • Maintain a high security awareness at all times
  • Complete a full detailed handover at the end of each shift

Person Specification:

  • Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
  • Reliable and willing to work day/night shifts and any over time if required
  • Previous experience in a customer service/security facing role
  • Excellent interpersonal skills and the ability to interact with people at all levels
  • Smart and confident.
  • Ability to work independently with confidence, using own initiative as required
  • Look for opportunities to enhance client/visitor experience
  • Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
  • Confidence and common sense to access and utilise expert resources when making decisions
  • Maintain and practice a high degree of confidentiality at all times
  • Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage
  • Have an acute sense of security awareness
  • Valid SIA licence preferred but not essential
  • 5 years of continuous work employment history without gaps and verifiable work history
  • Maintain and practice a high degree of confidentiality at all times
  • Provide support to the wider team when required.