Customer Experience Ambassador

4 days ago

London, Greater London, United Kingdom Suitsupply Full time

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same?

We're looking for a Customer Experience Ambassador to join our team at Suitsupply, a leading global fashion brand. In this role, you will play a critical part in ensuring our customers receive top-notch service, from initial contact to post-purchase support.

Key Responsibilities:
  • Support store sales through efficient execution of stock, visual, and point of sale activities
  • Create an engaging and welcoming environment for all customers, showcasing our high-quality products in a visually appealing way
  • Assist with merchandise handling, including shipment receiving and processing procedures to floor-ready standards and maintenance of customer goods
  • Perform additional duties/tasks that support the sales team as directed by management
About You:
  • You possess strong organizational and critical thinking skills, ensuring seamless daily operations and effective problem-solving
  • You have excellent verbal and written communication skills, building rapport with customers, colleagues, and management alike
  • You demonstrate a keen eye for detail, maintaining accurate records and implementing visual merchandising standards
  • You are a team player, collaborating with colleagues to achieve shared goals and promote a positive work environment
  • You are flexible, willing to adapt to changing circumstances and work schedules, including evenings, weekends, and holidays
  • You are available to work either full-time or part-time, with opportunities to develop your career in both sales and operational pathways
What We Offer:
  • A competitive salary: £30,000 - £35,000 per annum (dependent on location and experience)
  • Opportunities to develop your career in a dynamic and growing company, with access to training and development programs
  • A clothing allowance for each new season and generous employee discount
  • The chance to travel to other stores and abroad, expanding your horizons and gaining international experience
  • A supportive and inclusive work environment, fostering a sense of community and collaboration among colleagues

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