Customer Service Agent
4 weeks ago
Job Title: 1st Line Support
Job Summary: We are seeking a highly skilled and customer-focused individual to join our Service Delivery Support Team as a 1st Line Service Desk Agent.
Main Responsibilities:
- Manually transcribe ticket details and update from one ticketing system to another.
- Manage individual queues to given targets with zero intervention from Team Leader.
- Work to aid avoidance of SLA breach on tickets.
- Manage aged tickets to closure.
Requirements:
- Customer service skills.
- IT Skills.
- Clearance application required for this role - minimum 5-year UK address history.
What We Offer:
- Pre-12-week arrangement of 25 days annual leave per annum.
- Staff discounts.
- Pension contribution.
- Personal Accident Insurance.
- Eye care vouchers.
- Referral Schemes.
- MyPath Development programme.
Contract Type: Temporary ongoing contract.
Company: Manpower UK.
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