Customer Service Agent

4 weeks ago


London, Greater London, United Kingdom Manpower UK Full time

Job Title: 1st Line Support

Job Summary: We are seeking a highly skilled and customer-focused individual to join our Service Delivery Support Team as a 1st Line Service Desk Agent.

Main Responsibilities:

  • Manually transcribe ticket details and update from one ticketing system to another.
  • Manage individual queues to given targets with zero intervention from Team Leader.
  • Work to aid avoidance of SLA breach on tickets.
  • Manage aged tickets to closure.

Requirements:

  • Customer service skills.
  • IT Skills.
  • Clearance application required for this role - minimum 5-year UK address history.

What We Offer:

  • Pre-12-week arrangement of 25 days annual leave per annum.
  • Staff discounts.
  • Pension contribution.
  • Personal Accident Insurance.
  • Eye care vouchers.
  • Referral Schemes.
  • MyPath Development programme.

Contract Type: Temporary ongoing contract.

Company: Manpower UK.



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