IT Support Specialist

4 days ago

Cheltenham, Gloucestershire, United Kingdom Attivo Group Full time

About the Company:



Attivo Group is a lifestyle financial planning company that prides itself on being transparent, open, and honest in its approach to building trust with clients.



The company's experienced financial specialists and expert support teams are committed to delivering more for all clients. They will build and provide ongoing support for a bespoke financial plan aimed at fulfilling their clients' lifestyle needs.



Whether you're a private client or a business accessing corporate services, you can rely on a clear, consistent service from your Financial Planner and from our experienced teams.



About the Role:



This 3rd line Support Engineer position plays a pivotal role within the IT team, providing day-to-day support for technical infrastructure, managing and maintaining various technology platforms, and ensuring escalated support issues are handled efficiently.



You will be responsible for optimizing operational efficiency of the business technology, improving the client and staff experience, and ensuring company-wide systems are maintained, current, secure, and optimal to provide reliable IT services.



Key Responsibilities:




  • Responsibility for the Azure Platform, including changes, documentation of configuration, and continuous improvement.
  • Responsible for the technical planning and configuration of MS platforms, including but not limited to; M365, Teams, Intune, AAD, Defender, Purview, SharePoint.
  • Maintaining regular Windows patching for the server estate.
  • Maintaining regular backups for the server estate and coordinating scheduled restores.
  • Providing insight into systems performance, ensuring that all business systems have necessary availability, reliability, and capacity.
  • Supporting network configuration and equipment within each office to provide services such as VPN, WIFI, and endpoint protection.
  • Following IT security and risk management processes to mitigate potential risks and ensure exposure is minimal.
  • Regularly reviewing configuration and access controls to ensure appropriate standards are met and maintained.
  • Ensuring that all systems are up to date, working with suppliers to identify interoperability risks and upgrade benefits are documented, shared, and implemented as appropriate.
  • Creating and maintaining IT documentation.


Requirements:




  • Azure Administration & Governance
  • Windows Server Administration
  • Active Directory, Group Policy
  • DNS, DHCP
  • M365, Intune, Teams
  • MFA, Conditional Access
  • Excellent troubleshooting and problem-solving skills
  • Experience of working under pressure while maintaining excellent attention to detail
  • Diligent with attention to detail
  • Ability to work autonomously
  • Ability to communicate effectively (both verbally and in writing)


Benefits:




  • Pension Scheme: A contributory pension scheme is available to employees.
  • Private Medical Insurance: Comprehensive medical insurance is provided to employees and their families.
  • Cashplan: Employees can use a cash plan to cover expenses related to healthcare.
  • Income Protection: The company provides income protection for employees in case of illness or injury.
  • Critical Illness: Critical illness cover is also provided by the company.
  • Death in Service: Death in service benefits are available to employees' dependents in the event of death.
  • Parking Allowance: Eligible employees receive a parking allowance.
  • Holiday Allowance: Generous holiday allowances are provided, increasing with length of service.
  • Flexible Working: Flexible working arrangements are available to employees.
  • Gym Membership: Employees can enjoy discounted corporate gym membership.


Location: Cheltenham, with flexible working arrangements available.



Estimated Salary: £45,000 - £50,000 per annum.



Contact Information: Please do not contact us regarding this job posting.

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