Head of Membership Operations
1 month ago
CIBSE Certification Ltd is seeking a highly skilled and experienced professional to join our Membership and Registration Department as a Membership & Registration Manager. This is a fantastic opportunity to work with a leading authority on building services engineering and contribute to the Institution's growth and success.
Key Responsibilities- Line manage a team of four staff responsible for customer service, processing applications, and arranging membership interviews.
- Manage the five-year Engineering Council Licence Audit and risk assessment reports in conjunction with the Head of Membership & Registration.
- Recruit, monitor performance, and train CIBSE Interviewers, run refresher training and standardisation events.
- Provide cover for team members as required to maintain service standards and response times.
- Support the Head of Membership & Registration, attend and deputise at Engineering Council Meetings as required.
- Experience in compliance with a regulatory body.
- Experience using membership databases and office packages, including Excel, Word, and MS Outlook, MS Teams.
- Experience working with Salesforce.com.
- Strong data analysis skills and ability to use data to improve and achieve impactful outcomes.
- Competitive salary: 45,000 - 45,000 GBP per year (Head Office).
- 25 days Annual Leave increasing to 27 days with length of service (plus Christmas office closure), plus Bank Holidays.
- Contributory pension scheme.
- Family Friendly Leave.
- Annual Travel Season Ticket Loan.
- Cycle to Work Scheme.
- Life Assurance.
- Private Medical Insurance.
- Health and Wellbeing benefits, including our Employee Assistance Programme, and access to a 24/7 GP service.
- Referral Scheme.
- Shopping portal, rewards programme, and gym discounts.
- Hybrid Working where people are 'in the office more days than they are not'.
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London, Greater London, United Kingdom Membership Bespoke Full time{"h1": "Membership Executive Role Overview", "p": "Our client, a reputable B2B membership organisation, is seeking a proactive and highly organised Membership Executive to join their team. In this role, you will play a vital part in supporting membership activities, coordinating events, managing virtual meetings, and providing general administrative...
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