Service Manager
6 days ago
Job Title: Service Manager - Custom Engineered Solutions Expert
About the Company:
Our client is a specialist in providing custom-engineered solutions to industries that experience harsh industrial environments and heavy-duty processes. With a commitment to engineering excellence and customer satisfaction, they serve industries such as offshore oil and gas, power generation, cement, and metal processing.
The Role:
- As the Service Manager, you will lead the aftermarket site service team, ensuring all activities are strategically planned and executed to exceed customer expectations.
- You will manage customer relations, oversee job planning and project costing, and ensure compliance with industry safety standards.
- This role requires strong leadership skills, excellent communication abilities, and the capacity to interpret technical information and design drawings.
Responsibilities:
- Managing and leading the site service team to promote excellence and ongoing improvement.
- Serving as the main point of contact for customers on all service-related inquiries, estimates, and site projects.
- Planning and allocating resources effectively to meet customer expectations.
- Conducting site inspections and surveys, providing detailed reports and recommendations.
- Preparing risk assessments, method statements, and compliance documentation for CDM regulations.
- Supporting troubleshooting, maintenance, and repairs on-site and remotely.
Requirements:
- An engineering background with an ONC or Level 3 qualification in Mechanical or Electrical Engineering (or related field).
- Demonstrated experience in an engineering-based service role, ideally within the Power Generation or Oil & Gas sectors.
- Strong use of Microsoft Excel, PowerPoint, and Word for producing reports.
- A customer-centric approach with strong interpersonal skills, able to address customer needs and deliver tailored solutions.
Benefits:
- An estimated salary of £42,375 (£40,000 - £45,000 DOE) based on the location and job requirements.
- Flexible working hours with an early Friday finish.
- Annual profit-related bonus scheme and travel allowances for project work.
- Contributory pension and optional private healthcare plan – extended to family.
- Company-provided mobile phone and laptop.
- Professional growth and opportunities for advancement within the company.
About Us:
We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
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