Property Maintenance Coordinator
2 weeks ago
About the Role
We are seeking a Property Maintenance Coordinator to join our team covering the North West Region. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Key Responsibilities
- Support the regional team with effective communication to ensure accurate and timely information is collected and coordinated to meet the required timescales
- Provide quality statistical information on key performance indicators to assist managers in target setting, performance monitoring and implementing improvements where needed
- Updating all manual and computerised records in an accurate and timely manner
- Identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
- Maintaining relationships with internal and external stakeholders such as managers and trade colleagues
Requirements
- Recent experience of providing administrative support to senior management
- Experience working within Social Housing or for a responsive maintenance service provider would be beneficial but not essential
- Experience of working in an appointment / work scheduling environment
- Some knowledge of producing quality compliance and statistical information
- Ability to work on own initiative and independently
- Excellent communication and customer care skills
- Proficient user of Microsoft packages including as Word, Excel, Outlook and Teams
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