Customer Service Representative
3 weeks ago
Location: Swindon
Contract length: Ongoing
Hourly rate: £11.44 per hour
Hours: Full time
About Us:
OutsideClinic is the UK's leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing, and happiness of older people by providing extraordinary care through life-enhancing, life-changing clinical domiciliary services.
Job Summary:
The Customer Service Advisor plays a critical role in delivering exceptional customer service to our customers. Key responsibilities include:
- Providing world-class customer service by taking ownership of and resolving all enquiries within the customer's first contact.
- Triaging issues with the customer on the phone and offering suitable remedial actions.
- Arranging and confirming appointments for customers to meet their needs and achieve an efficient means of working for our field-based clinical team.
- Contacting customers to assess their satisfaction with our services and offering further assistance if necessary.
- Dealing effectively with inbound calls and messages from our clinical field-based colleagues, helping to efficiently resolve issues.
- Engaging with and supporting the achievement of targets designed to deliver a prompt and efficient service to our customers and to grow our business.
- Contributing to our customers' experience by highlighting opportunities for continuous improvement.
- Able to recognize and deliver consistently excellent customer service.
- Able to exhibit a positive 'can-do' attitude and strive to achieve personal best performance.
- A flexible approach to change and adaptability to the needs of our customers.
- Competent in using IT applications such as CRM/customer information systems and Microsoft systems.
- A background in a customer service role is desirable.
What We Offer:
OutsideClinic offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to delivering exceptional customer service and strive to make a positive impact on the lives of our customers.
-
Customer Service Representative
2 weeks ago
Swindon, Swindon, United Kingdom Center Parcs Full timeCustomer Service RepresentativeAt Center Parcs, we're looking for a Customer Service Representative to join our team as a Starbucks Barista. As a key member of our hospitality team, you'll be responsible for providing legendary customer service to our guests.About the RoleWe're seeking a friendly and professional individual who is passionate about delivering...
-
Customer Service Representative
1 week ago
Swindon, Swindon, United Kingdom Center Parcs Full timeCustomer Service RepresentativeAt Center Parcs, we're looking for a skilled Customer Service Representative to join our team. As a Barista, you'll be responsible for providing legendary customer service to our guests, ensuring they have an exceptional experience with every visit.About the RoleWe're seeking a friendly and professional individual who can build...
-
Customer Service Representative
1 week ago
Swindon, Swindon, United Kingdom GLL Full timeAt GLL, we're looking for a Customer Service Representative to join our team at Haydon Centre and Gym and Dorcan Recreation Complex. As a Customer Service Representative, you'll be the first point of contact for our customers, providing a warm welcome and ensuring their experience is exceptional.Key responsibilities include:Answering incoming calls and...
-
Customer Service Representative
2 weeks ago
Swindon, Swindon, United Kingdom SSP Full timeCustomer Service RepresentativeAs a Customer Service Representative at SSP, you will be the face of our company, providing exceptional customer experiences in a fast-paced environment. You will engage with customers, ensure a clean and safe environment, and collaborate with team members to ensure smooth operations.Key Responsibilities:Provide outstanding...
-
Customer Service Representative
2 weeks ago
Swindon, Swindon, United Kingdom Tenpin Ltd Full timeCustomer Service Representative OpportunityAbout the RoleWe are seeking a Customer Service Representative to join our team at Tenpin Ltd. As a key member of our front-of-house team, you will be responsible for delivering an exceptional customer experience, ensuring that every guest has a fantastic time at our centres.Your key responsibilities will...
-
Customer Service Representative
2 weeks ago
Swindon, Swindon, United Kingdom GLL Full timeAt GLL, we're seeking a Customer Service Representative to join our team at Haydon Centre and Gym and Dorcan Recreation Complex. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service, ensuring a warm welcome for every visitor, and providing support to our members.As a Customer Service Representative,...
-
Customer Service Representative
2 months ago
Swindon, Swindon, United Kingdom Travis Perkins Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Travis Perkins. As a key member of our branch, you will play a vital role in delivering exceptional customer service and driving sales growth.Key ResponsibilitiesProvide top-notch customer service, building strong relationships with our customers and ensuring...
-
Customer Service Representative
2 months ago
Swindon, Swindon, United Kingdom Travis Perkins Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Travis Perkins. As a key member of our branch, you will play a vital role in delivering exceptional customer service and driving sales growth.Key ResponsibilitiesProvide top-notch customer service, building strong relationships with our customers and ensuring...
-
Customer Service Representative
4 weeks ago
Swindon, Swindon, United Kingdom Archers Recruitment Ltd Full timeKey ResponsibilitiesWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Archers Recruitment Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their enquiries in a timely and professional manner.Key Tasks:Respond to customer...
-
Customer Service Representative
2 weeks ago
Swindon, Swindon, United Kingdom GLL Full timeAt GLL, we're seeking a Customer Service Representative to join our team at Haydon Centre and Gym and Dorcan Recreation Complex. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service, ensuring that every interaction is a positive one.As a Customer Service Representative, you'll be the first point of...
-
Customer Service Representative
2 weeks ago
Swindon, Swindon, United Kingdom SSP Group Full timeCustomer Service RepresentativeAs a Customer Service Representative at SSP Group, you will be the face of exceptional customer service, where your passion for excellence meets our commitment to exceeding expectations.Embrace innovation and teamwork while making a real difference in the lives of our customers.Key Responsibilities:Provide exceptional customer...
-
Customer Service Representative
1 month ago
Swindon, Swindon, United Kingdom Archers Recruitment Ltd Full timeKey ResponsibilitiesWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Archers Recruitment Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their enquiries in a timely and professional manner.Key Tasks:Respond to customer...
-
Customer Service Representative
3 weeks ago
Swindon, Swindon, United Kingdom Thames Water Full timeCustomer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Thames Water. As a Collections Advisor, you will play a vital role in supporting customers through challenging times, providing empathetic and efficient service to ensure their well-being.Key Responsibilities:Engage with customers to...
-
Customer Service Representative
2 weeks ago
Swindon, Swindon, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in Swindon, we're seeking enthusiastic individuals to fill the role of Customer Service Representative. This position involves delivering exceptional customer service and contributing to the operational success of our team.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the...
-
Customer Service Representative
2 weeks ago
Swindon, Swindon, United Kingdom beBee Professionals Full time £22,000 - £28,000At beBee Professionals, we are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Responding to customer inquiries and resolving issues in a timely and professional manner.Providing accurate information about our products and services.Collaborating with internal teams to ensure...
-
Customer Service Representative
1 month ago
Swindon, Swindon, United Kingdom Dick Lovett Full timeKey ResponsibilitiesIn this role, you will be working closely with a fellow Service Advisor to take responsibility for customer repair requirements.Customer Communication: Keep the customer updated at each stage of the repair journey.Administrative Tasks: Complete paperwork and ensure prices and delivery dates are accurate.Product Knowledge: Understand the...
-
Customer Service Representative
1 month ago
Swindon, Swindon, United Kingdom Dick Lovett Full timeKey ResponsibilitiesIn this role, you will be working closely with a fellow Service Advisor to take responsibility for customer repair requirements.Customer Communication: Keep the customer updated at each stage of the repair journey.Administrative Tasks: Complete paperwork and ensure prices and delivery dates are accurate.Product Knowledge: Understand the...
-
Customer Service Representative
1 month ago
Swindon, Swindon, United Kingdom Dick Lovett Full timeKey ResponsibilitiesIn this role, you will be working closely with a fellow Service Advisor to take responsibility for customer repair requirements.Customer Communication: Keep the customer updated at each stage of the repair journey.Administrative Tasks: Complete paperwork and ensure prices and delivery dates are accurate.Product Knowledge: Understand the...
-
Customer Service Representative
1 month ago
Swindon, Swindon, United Kingdom Dick Lovett Full timeKey ResponsibilitiesIn this role, you will be working closely with a fellow Service Advisor to take responsibility for customer repair requirements.Customer Communication: Keep the customer updated at each stage of the repair journey.Administrative Tasks: Complete paperwork and ensure prices and delivery dates are accurate.Product Knowledge: Understand the...
-
Customer Service Representative
2 weeks ago
Swindon, Swindon, United Kingdom Tesco Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at Tesco Shaw Ramleaze Dr Express. As a key member of our store team, you will be responsible for providing exceptional customer service, working across the store in our service, picking and replenishment areas, and making decisions that are right for customers.Key...