Customer Service Representative

3 weeks ago


Swindon, Swindon, United Kingdom OutsideClinic Full time
Job Title: Customer Service Advisor

Location: Swindon

Contract length: Ongoing

Hourly rate: £11.44 per hour

Hours: Full time

About Us:

OutsideClinic is the UK's leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing, and happiness of older people by providing extraordinary care through life-enhancing, life-changing clinical domiciliary services.

Job Summary:

The Customer Service Advisor plays a critical role in delivering exceptional customer service to our customers. Key responsibilities include:

  1. Providing world-class customer service by taking ownership of and resolving all enquiries within the customer's first contact.
  2. Triaging issues with the customer on the phone and offering suitable remedial actions.
  3. Arranging and confirming appointments for customers to meet their needs and achieve an efficient means of working for our field-based clinical team.
  4. Contacting customers to assess their satisfaction with our services and offering further assistance if necessary.
  5. Dealing effectively with inbound calls and messages from our clinical field-based colleagues, helping to efficiently resolve issues.
  6. Engaging with and supporting the achievement of targets designed to deliver a prompt and efficient service to our customers and to grow our business.
  7. Contributing to our customers' experience by highlighting opportunities for continuous improvement.
  8. Able to recognize and deliver consistently excellent customer service.
  9. Able to exhibit a positive 'can-do' attitude and strive to achieve personal best performance.
  10. A flexible approach to change and adaptability to the needs of our customers.
  11. Competent in using IT applications such as CRM/customer information systems and Microsoft systems.
  12. A background in a customer service role is desirable.

What We Offer:

OutsideClinic offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to delivering exceptional customer service and strive to make a positive impact on the lives of our customers.



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