IT Support Specialist
5 days ago
IT Support Engineer Role Overview
We are seeking an experienced IT Support Engineer to join our dynamic team in Spalding. As the sole IT engineer in the area, you will be responsible for providing top-notch support for desktop applications and IT systems across all our UK sites.
Key Responsibilities
* Resolve helpdesk requests swiftly, ensuring high customer satisfaction
* Oversee daily backup processes and support Microsoft Desktop & Server Operating Systems
* Monitor and support our Windows 2016 Hyper-V environment and troubleshoot network issues
* Provide hardware support for desktops, laptops, and various printers, including thermal printers
* Be ready to respond to out-of-hours support issues, ensuring our systems run smoothly around the clock
Requirements
* Proven experience troubleshooting Microsoft desktop operating systems and Office applications
* Strong knowledge of Office365 administration and management
* Basic understanding of networking (LAN, WLAN, and WAN infrastructure)
* Ability to troubleshoot networked devices, such as PCs, laptops, and printers
* Excellent communication skills and a customer-focused approach
What We Offer
* A standard 40-hour week with potential for additional hours during peak periods
* Out-of-hours support will be required on a rota basis, with an allowance paid for this coverage
If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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