Trainee Field Service Engineer

5 days ago


London, Greater London, United Kingdom Inspiring Interns Full time

We are looking for a highly motivated Trainee Field Service Engineer to join our team at Inspiring Interns.

About the Job

This is an excellent opportunity to develop your skills and knowledge in a dynamic and fast-paced environment.

As a Trainee Field Service Engineer, you will be responsible for troubleshooting and assisting customers with our hardware and software, including installation, maintenance, part identification, and operating systems.

You will work closely with our workshop and helpdesk staff to ensure all cases and equipment are successfully handled and supported.

You will also log and process support calls, ensuring accurate records are maintained.

In this role, you will have the opportunity to develop your problem-solving skills, learn from experienced engineers, and progress to become a skilled Field Service Technician.

With experience, there is an opportunity to move into a specialist area, dealing with more complex technical environments within digital solutions.

Key Responsibilities
  1. Troubleshoot and assist customers with our hardware and software.
  2. Translate technical information into terms and concepts that customers can easily understand.
  3. Collaborate with workshop and helpdesk staff to ensure all cases and equipment are successfully handled and supported.
  4. Log and process support calls.
  5. Assist customers in resolving technical problems independently.


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