Client Relationship Manager

3 days ago


Lutterworth, Leicestershire, United Kingdom Whistl Full time
Job Description

This Contracts Support Manager position is an exciting opportunity to develop valuable skills and experience within an industry-leading business. The ideal candidate will be able to build productive relationships with stakeholders and customers with a professional and courteous approach.

As a key member of our team, you will be responsible for managing day-to-day client support requests, acting as a first point of contact for issues, incidents, and service queries, and raising initial investigations with Ops teams and carriers where necessary.

Estimated salary for this position is £30,000 - £35,000 per annum, depending on experience.


Main Responsibilities
  1. Develop strong client relationships to achieve both our goals and those of our clients.
  2. Manage day-to-day client support requests, acting as a first point of contact for issues, incidents, and service queries, and raising initial investigations with Ops teams and carriers where necessary.
  3. Understand contractual commitments and carriers and carrier services appropriate to the contract and commitments.
  4. Collate data sets (system & manual) for accurate reporting and compiling activity reports.

Requirements
  • Excellent communication skills - able to build productive relationships with stakeholders and customers with a professional and courteous approach.
  • Proficient in standard Office applications (Excel, Word, PowerPoint)
  • Calm, focused, and positive - A strong advocate for the company and its values.
  • Methodical, task-oriented, and detail-focused with a broad range of organisational and analytical skills.

About Us

We are Whistl, the UK's leading delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally.

We are committed to delivering excellence to our customers and our people, with a can-do attitude and a focus on doing the right thing.



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