Operations Support Specialist

1 week ago


Chelmsford, Essex, United Kingdom The Recruiter Ltd Full time
The Recruiter Ltd is a leading recruitment agency that provides a wide range of services to businesses across various industries. We are currently looking for an Operations Support Specialist to join our team. In this role, you will be responsible for supervising service delivery by third-party providers and maintaining knowledge of end-to-end processes related to IBA, Premium Processing, Claims, and middle office duties.

We estimate the salary for this position to be around £55,000 - £65,000 per annum, based on the location in Chelmsford, Essex, and the job requirements.

The successful candidate will have the opportunity to work with various stakeholders, including Risk Management and Compliance, Information Technology and Digital Management, Reporting Business Entity, Team Operations, Insurance Broking Authority (IBA), and Claims Management.

Responsibilities:
  • Supervise service delivery by third-party providers.
  • Maintain knowledge of end-to-end processes related to IBA, Premium Processing, Claims, and middle office duties.
  • Prepare placement documentation, ensuring adherence to minimum standards and relevant market compliance procedures.
  • Initiate and supervise premium processing operations, assisting processing technicians in resolving queries as necessary.
  • Maintain accurate and compliant record of placements.
  • Utilise market and internal systems to facilitate the placement process.
  • Support internal File Audit process, collaborating with File Review and Internal Audit team as required.
  • Collaborate with clients and brokers to address Cash & Credit Control issues, identify root causes of recurring problems, and suggest process changes to drive enhancements.

Requirements:
To be considered for this role, you should have experience in business process analysis and management, as well as excellent communication and problem-solving skills. You should also be able to work effectively in a team environment and have a strong attention to detail.

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