Senior Claims Specialist

4 days ago


Birkenhead, Wirral, United Kingdom ERGO Group AG Full time
Job Description

We are seeking a highly skilled Senior Claims Specialist to join our team at ERGO Group AG. In this role, you will be responsible for processing new and existing claims in line with our team guidelines. You will also provide training and mentoring to the team under the guidance of the team manager.

Key Responsibilities:
  • Deal with initial claim enquiries via telephone, Claims Portal, email, and written correspondence, ensuring they are logged on the Claims DRACS system within a set SLA.
  • Triage new claims forms received and liaise with customers until the full background is obtained for review by a claims handler.
  • Ensure GDPR processes are adhered to, including cyber fraud for claims payments.
  • Identify complaints, both written and verbal, following the appropriate Complaints Handling Process.
  • Manage the Claims & Dispute Resolution Service inbox, setting tasks for handlers.
  • Assist with all other duties of the First Response Unit.

The ideal candidate will have good IT skills, including Windows Office Suite, and knowledge of databases. They will also be flexible and adaptable to change.

Salary: £35,000 - £45,000 per annum

Plus benefits including annual bonus, private medical insurance, enhanced maternity/paternity leave, and 25 days annual leave plus bank holidays increasing to 30 days after 5 years of service.



  • Birkenhead, Wirral, United Kingdom Exchange Street Claims ltd Full time

    About the Role:As a Claims Resolution Specialist at Exchange Street Claims ltd, you will be responsible for handling a portfolio of property liability claims. Based in Wirral, this role involves investigating and resolving claim disputes under delegated authority.Job Description:We are looking for a highly motivated and organized individual to join our team...


  • Birkenhead, Wirral, United Kingdom Exchange Street Claims ltd Full time

    We are looking for a Property Liability Claims Technician to handle a portfolio of property liability claims at Exchange Street Claims ltd. The successful candidate will have experience in handling property or third-party property damage claims, including impact damage, water ingress, and construction issues.Experience in property or third-party property...


  • Birkenhead, Wirral, United Kingdom Munich Re Full time

    Job OverviewWe are seeking an experienced Claims Resolution Specialist to join our Munich Re team. This role is a fantastic opportunity for individuals who enjoy working in a dynamic environment, resolving complex claims and providing excellent customer service.


  • Birkenhead, Wirral, United Kingdom Beauparc Full time

    Job TitleA challenging opportunity has arisen for a Financial Claims Specialist to join our team at Beauparc, a customer-centric waste and recycling solutions provider. Based in Bromborough, we are seeking a talented and ambitious individual to help us further grow our business.About UsWe are a family-run business with award-winning status, operating depots...


  • Birkenhead, Wirral, United Kingdom ERGO Group AG Full time

    Job Title:Claims Resolution SpecialistAbout the Role:We are seeking a skilled Claims Resolution Specialist to join our team at ERGO Group AG. As a key member of our First Response Unit, you will be responsible for providing exceptional support to our customers and ensuring timely resolution of their claims.Key Responsibilities:Process new and existing claims...


  • Birkenhead, Wirral, United Kingdom Exchange Street Executive Search Full time

    About the Job">We are currently seeking a Property Liability Claims Specialist to join our team at Exchange Street Executive Search. The successful candidate will have experience in handling property / property liability or third-party property damage claims, including impact damage, water ingress, and construction issues.">Responsibilities">The key...


  • Birkenhead, Wirral, United Kingdom Exchange Street Claims ltd Full time

    Exchange Street Claims ltd is seeking a skilled Property Liability Claims Technician to join our team. Salary: $70,000 - $90,000 per annum.Job OverviewThis role involves handling a portfolio of property liability claims and providing exceptional customer service.Main Responsibilities:Claim Resolution: The successful candidate will be responsible for...


  • Birkenhead, Wirral, United Kingdom Exchange Street Executive Search Full time

    We are seeking a highly skilled Property Liability Claims Technician to join our team at Exchange Street Executive Search.Job OverviewThe successful candidate will be responsible for managing a portfolio of property liability claims and handling claims related to impact damage, water ingress, and construction issues.Key ResponsibilitiesManage a portfolio of...


  • Birkenhead, Wirral, United Kingdom Hays Specialist Recruitment Limited Full time

    Job DescriptionWe are looking for an experienced Project Support Specialist to join our team at Hays Specialist Recruitment Limited. The role requires delivering professional and high-quality project administration, working closely within the project team, and supporting the business manager.Role OverviewThe successful candidate will be responsible for:Diary...


  • Birkenhead, Wirral, United Kingdom NMS Recruit Full time

    NMS Recruit is a leading provider of property services, and we are currently seeking a highly skilled Senior Tender Specialist to join our team.This senior role plays a vital part in the bid process, ensuring that the company delivers high-quality tenders to clients.Job Responsibilities:The successful candidate will be responsible for developing and...


  • Birkenhead, Wirral, United Kingdom HPCareers Limited Full time £25

    Job Title: Senior Composite Laminator SpecialistAbout the Role:We are seeking a highly skilled Senior Composite Laminator Specialist to join our team at HPCareers Limited. As a key member of our manufacturing department, you will be responsible for laminating components across various products, with a focus on aerospace.Key Responsibilities:Laminate...


  • Birkenhead, Wirral, United Kingdom GLG Vets Full time

    GLG Vets is seeking a highly skilled and compassionate Senior Veterinary Care Specialist to join our team in Wirral. This full-time position offers an exciting opportunity for individuals who are passionate about delivering top-quality veterinary care and working in a dynamic, supportive environment.


  • Birkenhead, Wirral, United Kingdom Pilgrims Europe Full time

    We are seeking a highly skilled Senior Technical Specialist to join our dynamic team at Pilgrims Europe in Bromborough. This is an exciting opportunity for someone who can provide safe and reliable equipment to manufacturing colleagues, supporting the site's growth and development.As a key member of our Engineering Team, your primary responsibility will be...


  • Birkenhead, Wirral, United Kingdom Excell Supply Ltd Full time

    Job DescriptionWe are seeking an Early Career Teacher to join our team of dedicated professionals at Excell Supply Ltd.This role offers a competitive daily rate, specialist ECT support, training and development opportunities, and one of the best temp to perm records of any supply agency.What We Offer:Excellent daily pay rates & fully AWR compliant, which...


  • Birkenhead, Wirral, United Kingdom Omega Resource Group Full time £15 - £19

    Job DescriptionAt Omega Resource Group, we are currently seeking a Senior Quality Assurance Specialist to work in one of our leading client's operations. This is an exciting opportunity for a motivated individual to join our team as an Auditor and Compliance Expert.Company OverviewOur client is a leading figurehead in the UK food sector, with an unparalleled...


  • Birkenhead, Wirral, United Kingdom Hays Engineering Full time

    We're seeking a highly skilled Senior Electrical Specialist to join our design department at Hays Engineering. In this role, you'll be responsible for designing and developing complex electrical systems and components for marine applications.As a seasoned electrical engineer, you'll bring a wealth of knowledge and expertise to our team, collaborating with...


  • Birkenhead, Wirral, United Kingdom DCT Recruitment Full time

    About DCT RecruitmentAt DCT Recruitment, we pride ourselves in providing a professional and courteous service for all our clients.Job SummaryWe are seeking an experienced Senior Lock Specialist to join our team. The successful candidate will be responsible for delivering high-quality locksmith services and products, including locks, safes, key-cutting, and...


  • Birkenhead, Wirral, United Kingdom Omega Resource Group Full time

    Job Summary:We are seeking a Senior Food Safety Specialist to join our client's leading site in the Wirral. This role will involve ensuring the environmental monitoring programme meets customer requirements and providing a high level of factory floor monitoring to confirm effective operation of food safety and quality control systems.About Our Client:Our...


  • Birkenhead, Wirral, United Kingdom NMS Recruit Careers Full time

    Job Description">We are seeking a highly skilled Senior Proposal Specialist to join our team at NMS Recruit Careers. As a key member of our bid process, you will support our clients' growth ambitions over the next five years.This role focuses on developing and delivering high-quality engagement content, including proposal writing, online marketing, and...


  • Birkenhead, Wirral, United Kingdom Hays Specialist Recruitment Limited Full time

    Programme Administrator Job OpportunityHays Specialist Recruitment Limited is seeking a skilled Administrative Programme Manager to join our team. The role requires delivering high-quality project administration, working closely within the project team, and supporting the business manager.Key ResponsibilitiesThe successful candidate will be responsible...