Assistant Manager

2 weeks ago

Sheffield, Sheffield, United Kingdom Central Full time

Role: Assistant Manager

Location: Central

Salary: Up to £28,000

Contract: Permanent

About Us:

Central is a leading entertainment company with multiple venues across the UK. Our mission is to provide an exceptional experience for our guests, with a wide range of activities, including bowling, arcades, and more.

Job Summary:

  • Previous hospitality experience is essential
  • A natural people person who puts great customer service at the top of their agenda
  • Enthusiasm and the ability to create a sense of fun and motivate a team whilst upholding standards and maintaining discipline
  • Self-discipline, initiative, leadership ability with an outgoing personality
  • Ability to motivate employees to work as a team to ensure service meets stellar standards
  • Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommending appropriate solutions to any problems arising
  • Must possess good communication skills for dealing with diverse teams

Key Responsibilities:

  • Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalate to the Deputy / General Manager, taking any and all appropriate actions to turn dissatisfied guests into returning guests
  • Managing shifts covering the entire venue
  • Adhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costs
  • Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities
  • Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members

What We Offer:

  • 28 days holiday per year
  • Free activities for you and up to 3 others when you aren't working (off-peak time)
  • 25% off food and drink
  • Get involved with different social activities throughout the year through our team social calendar
  • Join your team's Monday bowling club
  • Annual team awards party
  • Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams
  • Cycle2Work scheme partnered with Halfords
  • Refer a friend scheme
  • Access a portion of your salary early and explore many other benefits and savings through our partnership with Wagestream

Requirements:

  • Fluent in written and spoken English
  • Right to work in the UK

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