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IT Support Specialist

2 months ago

Sale, Trafford, United Kingdom Venom IT Full time
About the Role

We are seeking a skilled IT Support Technician to join our team at Venom IT, a fast-growing UK-based MSP IT solutions company based in Cheshire. As an IT Support Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving hardware and software issues, and configuring computer systems to meet company specifications.

Key Responsibilities:
  • Configure computer systems, laptops, tablets, and PCs to meet company specifications
  • Configure internet access through phone hotspots for technicians
  • Onboard employees using Active Directory and proprietary systems
  • Troubleshoot and resolve user hardware and software issues in a timely and professional manner
  • Support applications for the internet and intranet
  • Travel will be required (more than 50%) - Company vehicles will be provided wherever possible
  • Flexibility to work after-hours as needed
Required Experience:
  • 1-3 years of experience in user support, hardware/software requests and fulfilment
  • 1-3 years of experience supporting local and remote information technology users in a Windows OS environment
  • 1-3 years of experience with networking, TCP/IP, Windows servers
  • 1-3 years of experience with configuration of user laptops and desktops
  • Experience with supporting internet access through various modems and LAN connections would be very beneficial
Required Skills:
  • Excellent problem-solving and troubleshooting skills
  • Excellent interpersonal and communication skills (phone and in person)
  • Must be very presentable
  • Good analytical and problem-solving skills
  • Maintains strong attention to detail in high-pressure situations
  • Experience installing and patching network cabling would be very beneficial
  • Data Centre experience would be a distinct advantage
  • Performs IMAC (Install, Move, Add and Change)
  • Conducts hardware and software maintenance and support
  • Complies with Quality Health Safety Environment (QHSE) and IT policies
  • Company Policy: Adhere to all company policies, procedures and values, ensuring compliance with all delegated authority guidelines
Technologies Used:
  • Client Operating Systems - Microsoft Windows OS (Windows 7 to Windows 10), Apple OS X
  • Server Operating Systems - Microsoft Server 2003 to Server 2019, including Small business variants (2003, 2008, 2011)
  • Applications - MS Office suites, Citrix XenApp, Sage, SQL, Backup software, Hardware firewalls
Benefits:
  • 23 days holiday + bank holidays
  • Private Medical Healthcare including Mental Health and Wellbeing support, optical cash back, Dental cash back
  • Gym Membership
  • Birthday Day Off
  • Reward Gateway Retail Discount Scheme
  • Length of Service Bonus Rewards
  • Personal Development opportunities
  • Auto Enrolment Pension Scheme
  • Onsite Parking
  • Parties and Socials - quarterly social events and annual Christmas Party