Chief Operating Officer for Digital Transformation
1 month ago
We are seeking a highly experienced Chief Operating Officer to lead our digital transformation efforts within Fraud and Financial Crime Operations. As a key member of our leadership team, you will be responsible for driving strategic direction, tactical delivery, and operational excellence across our organization.
Key Responsibilities- Bolster a high-performing business operations function, delivering optimized service experiences that meet or exceed customer expectations.
- Effectively navigate virtual team working environments, leveraging empowerment to foster a culture of right-first-time results for colleagues and customers.
- Define, implement, and maintain operational excellence across operations teams, ensuring a unique, fair, consistent, transparent, and exceptional customer experience.
- Serve as a subject matter expert for best-in-class digital business policy, processes, products, and solutions.
- Collaborate with technology and process engineering teams to design best-in-class business customer experiences while mitigating risks.
- Manage stakeholder relationships, working with global teams to ensure exceptional service at all times.
- Work collaboratively with relevant teams to continuously improve operational and business performance, optimizing both customer and employee experiences.
- Relevant expertise at a senior level in Financial Services banking or another heavily regulated industry.
- Experience working in a high-growth company, start-up environment, adaptable, agile, and able to work in a constantly evolving business.
- Understanding of contact centre operations, including contact channel development, AI, latest innovations in service tech, and customer contact centre processes.
- Leadership experience handling large teams and processes.
- Highly successful track record of building and maintaining a strong culture for people, customer & business success.
- Excellent communication and presentation skills, both written and oral, with the ability to share our vision and goals.
J.P. Morgan is a leading financial services firm committed to innovation and excellence. We offer a competitive salary range of $175,000 - $225,000 per year, depending on location and experience.
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Chief IT Transformation Officer
7 days ago
Edinburgh, Edinburgh, United Kingdom Head Resourcing Ltd Full timeJob DescriptionWe are seeking a highly experienced Chief IT Transformation Officer to lead the IT function of our professional body based in Edinburgh. This is an interim role that requires strong leadership skills, expertise in IT applications, and experience in managing service desk operations.The ideal candidate will have a strong background in security,...
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Digital Transformation Specialist
6 hours ago
Edinburgh, Edinburgh, United Kingdom Change Digital – Digital & Tech Recruitment Full timeWe are Change Digital – Digital & Tech Recruitment, a leading digital recruitment agency, and we are seeking a skilled IT Business Analyst to join our team. The successful candidate will work on multiple small change requests, participating in a large-scale IT transformation programme, and carrying out detailed analysis of needs.The job description...
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Digital Transformation Analyst
9 hours ago
Edinburgh, Edinburgh, United Kingdom Change Digital – Digital & Tech Recruitment Full time**About the Opportunity**We are looking for a highly motivated Digital Transformation Analyst to join our Change team in Edinburgh or Glasgow. The successful candidate will be responsible for contributing to the design of IT infrastructure projects, developing a working understanding of Agile and Waterfall project management methods, and collaborating with...
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Chief IT Operations Officer
7 days ago
Edinburgh, Edinburgh, United Kingdom The University of Edinburgh Full time**Job Title:** Chief IT Operations Officer**Location:** Central EdinburghWe are seeking a highly skilled and experienced Chief IT Operations Officer to join our team at The University of Edinburgh. As a key member of our Technical Operations department, you will be responsible for providing expert administration of various EDINA systems, ensuring smooth...
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Digital Transformation Project Manager
7 days ago
Edinburgh, Edinburgh, United Kingdom Change Digital – Digital & Tech Recruitment Full timeJob DescriptionWe are seeking an experienced Digital Transformation Project Manager to lead our IT infrastructure projects focused on Active Directory and Directory Services. The ideal candidate will have a strong background in project management, with experience working in Agile environments and delivering technical projects.The successful candidate will be...
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Chief Information Officer
2 days ago
Edinburgh, Edinburgh, United Kingdom Head Resourcing Full timeAbout the RoleAs a leading professional body based in Edinburgh, we are seeking a highly skilled Chief Information Officer to lead our IT function into its future state. With an overarching objective of leading excellence in our industry, we strive to be a world-class professional body, serving the needs of our members and the public.Our client has an...
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Chief Risk Officer
7 days ago
Edinburgh, Edinburgh, United Kingdom Change Digital - Digital & Tech Recruitment Full timeJob OverviewWe are seeking a highly skilled Technology Risk and Controls Manager to join our team at Change Digital - Digital & Tech Recruitment. This is an exciting opportunity to provide controls and risk management leadership, enabling colleagues to make informed decisions.The ideal candidate will have experience in assurance activity, including control...
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Chief Digital Product Architect
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Kainos Full timeAbout the RoleWe are seeking a skilled Chief Digital Product Architect to lead our efforts in shaping the future of Workday product offerings. As a key member of our team, you will work closely with product teams to innovate and certify new products on the Workday platform.ResponsibilitiesLeverage your expertise in Workday Extend, AWS, AI, XML, REST, SOAP,...
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Chief Financial Operations Officer
2 months ago
Edinburgh, Edinburgh, United Kingdom beBee Professionals Full time £45,000 - £65,000We are seeking a Chief Financial Operations Officer to lead our finance team in Edinburgh, UK. The ideal candidate will have a strong background in financial operations, with experience in:Overseeing financial planning, reporting, and analysis.Monitoring and managing the company's cash flow to ensure financial stability.Implementing and improving financial...
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Chief Operating Officer
5 days ago
Edinburgh, Edinburgh, United Kingdom 21HSC LIMITED Full timeCompany Overview21HSC LIMITED is a dynamic charity seeking an experienced leader to drive business operations, foster a positive work environment, and contribute to the organisation's strategic goals.Job SummaryWe are offering a competitive salary of £43,177 - £46,736 per annum, plus benefits, for a talented individual with strong leadership skills,...
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Chief Information Technology Officer
2 days ago
Edinburgh, Edinburgh, United Kingdom Head Resourcing Ltd Full timeJob Title: Chief Information Technology OfficerLocation: EdinburghSalary: £60,000 - £80,000 per annumWe are seeking an experienced Chief Information Technology Officer to lead the transformation of our IT function. As a key member of our leadership team, you will be responsible for driving innovation and efficiency across the organization.About the...
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Digital Transformation Specialist
7 days ago
Edinburgh, Edinburgh, United Kingdom Maxwell Bond Full timeJob Title: Digital Transformation SpecialistAbout the Role:We are seeking a skilled Digital Transformation Specialist to join our team at Maxwell Bond. As a key member of our project delivery team, you will be responsible for leading large-scale digital transformation projects, including migrations from on-premises to Azure and managing software delivery...
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Digital Transformation IT Project Manager
2 days ago
Edinburgh, Edinburgh, United Kingdom Change Digital – Digital & Tech Recruitment Full timeSenior IT Project Manager RequiredWe are seeking a seasoned Senior IT Project Manager to lead our digital transformation projects focused on Active Directory (AD) and Directory Services. As a highly experienced professional, you will be responsible for delivering technical projects on time and within budget, working closely with technology and service...
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Digital Transformation Expert
9 hours ago
Edinburgh, Edinburgh, United Kingdom Change Digital – Digital & Tech Recruitment Full timeAbout the Role:">This role offers an opportunity to work with cutting-edge technologies and drive innovative cloud strategies. The successful candidate will have excellent problem-solving skills, be able to work independently and collaboratively as part of a team.">Responsibilities:">Design and deploy cloud-based solutions tailored to business needs.Manage...
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Edinburgh, Edinburgh, United Kingdom Storm ID Ltd Full timeOverviewStorm ID Ltd, an award-winning digital transformation consultancy, seeks a highly skilled IT operations manager to lead its IT teams. With clients in the public sector, healthcare, and financial services, this role requires strong leadership and technical expertise.
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Chief Information Technology Officer
4 days ago
Edinburgh, Edinburgh, United Kingdom Head Resourcing Ltd Full timeJob Title:Chief Information Technology Officer">About the Role:We are seeking an accomplished IT Manager and Leader to join our team at Head Resourcing Ltd in Edinburgh. This is an interim position for a 6-month period, with the responsibility of leading our IT function into its future state.The successful candidate will be responsible for eight IT...
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Digital Transformation Partner
7 days ago
Edinburgh, Edinburgh, United Kingdom Tata Consultancy Services Full timeJob OverviewTata Consultancy Services is a leading global IT services company, and we are currently looking for a Digital Transformation Partner to join our team. As a Digital Transformation Partner, you will work closely with our clients to identify areas for digital transformation and develop strategies to drive business growth and improvement.You will...
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Chief Technology Officer
7 days ago
Edinburgh, Edinburgh, United Kingdom Head Resourcing Full timeJob DescriptionWe are seeking an experienced Chief Technology Officer to lead our information technology function and drive the transformation project forward at Head Resourcing.This role offers a unique blend of technical expertise, leadership skills, and business acumen, with an estimated salary of up to £72,000 + benefits.About the RoleThe successful...
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Digital Transformation Consultant
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Kin + Carta Full timeAbout the RoleWe are seeking a highly skilled Digital Transformation Consultant to join our team at Kin + Carta Europe. The successful candidate will be responsible for driving digital transformation initiatives across various industries.As a Digital Transformation Consultant, you will work closely with our clients to understand their business needs and...
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Digital Transformation Expert
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Weare5vtech Full timeDigital Transformation ExpertWe are seeking a highly skilled Digital Transformation Expert to join our team at Weare5vtech in Brussels, Belgium.As a Digital Transformation Expert, you will be responsible for analyzing business needs, identifying opportunities for improvement, and shaping the processes that drive digital transformation across Europe and...