Technical Consulting Manager

4 weeks ago

London, Greater London, United Kingdom Oracle Full time
Job Title: Technical Consulting Manager

We are seeking a highly experienced Technical Consulting Manager to join our team at Oracle. As a Technical Consulting Manager, you will be responsible for providing technical and functional support to our clients, ensuring the delivery of high-quality solutions and adherence to operational policies and methodology.

Key Responsibilities:
  • Provide round-the-clock FLEXCUBE-specific technical and functional services to demanding clients for complex production environments across multiple countries.
  • Serve as the single point of contact for all client escalations related to technical and functional queries assigned to the managed services team.
  • Address technical and functional issues escalated from Level 2 and Level 3 production support.
  • Develop and maintain long-term valued relationships with clients, setting up and successfully managing customer expectations on an ongoing basis.
  • Ensure the delivery of high-quality and appropriate solutions to avoid rework, and adherence to operational policies and methodology.
  • Manage project resources, budget, and finances. Assure project delivery to approved financial targets (project margin responsibility).
  • Lead a geographically distributed team of senior consultants from Oracle and partner with third parties and customers as needed.
  • Provide coaching, guidance, and feedback to develop team members' skills.
  • Report to the Internal Practice Director for overall performance and project delivery responsibilities in managed services projects.
  • Report to the client SVP for the customer's project, within the context of managed services project objectives and deliverables.
Requirements:
  • Proven experience and deep technical and functional knowledge of FLEXCUBE Core Banking, General Ledger & MIS, Liquidity Management offering, Interest & Charges, Payment offerings using Fund Transfer, Payment & Collection, Payment Workflow for ACH, RTGS, SEPA and Instance payment.
  • A deep understanding of FLEXCUBE internal architecture, database performance tuning experience are highly desirable attributes.
  • Ability to effectively communicate with all parties, including customer executives, internal cross-functional teams, and partners.
  • Strong leadership and management skills, with experience in managing geographically distributed teams.
  • Excellent problem-solving and analytical skills, with the ability to identify and resolve complex technical issues.
  • Strong business acumen, with experience in managing budgets and finances.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a leading technology company and contribute to the delivery of high-quality solutions to our clients.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • The chance to work with a talented team of professionals and make a real impact on our clients' businesses.

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