IT Helpdesk Professional

7 days ago


Tickton, United Kingdom CV-Library Full time

We are looking for a skilled IT professional to join our team as a Desktop Support Engineer, providing top-notch technical support to our clients in Hull and East Riding of Yorkshire.

About the Job:
  • Serve as the primary point of contact for IT support queries, delivering prompt and effective resolutions to ensure business continuity.
  • Troubleshoot complex hardware and software issues, utilizing expertise to resolve problems and minimize downtime.
  • Assist with the deployment and configuration of new equipment and software, guaranteeing smooth integration with existing infrastructure.
  • Work collaboratively with colleagues to enhance service delivery and user satisfaction, fostering a culture of excellence in IT support.
  • Deliver training and support to users on various IT systems and tools, empowering them to maximize productivity.

Key Responsibilities:

  • Provide exceptional technical support to clients, responding to queries and resolving issues in a timely manner.
  • Troubleshoot hardware and software problems, utilizing technical expertise to deliver effective solutions.
  • Assist with the installation and configuration of new equipment and software, ensuring seamless integration with existing systems.
  • Collaborate with team members to improve service delivery and user satisfaction, driving excellence in IT support.

Estimated Salary: $55,000 - $70,000 per annum, depending on experience and qualifications.


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