Restaurant Venue Manager

4 weeks ago

Bognor Regis, West Sussex, United Kingdom Butlins Full time
Restaurant Venue Manager - Lead Guest Experience

About the Role

We're seeking a passionate leader to join our Restaurants department as a Restaurant Venue Manager. As a key member of our team, you'll be responsible for delivering exceptional guest experiences and driving team success.

As a Venue Manager, you'll be vital in helping our guests create smiles. You'll be part of a big team of people who are responsible for providing our guests with an altogether more fun and entertaining holiday.

You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training and coaching the team in a fun-filled environment.

You will drive standards and have the ability to lead the team to excellence, incorporating all brand standards and Butlin's way of working.

Reporting to the Senior Manager, you'll enjoy the buzz of a busy environment and will drive your team to maintain high levels of hygiene and cleanliness.

You'll have the ability to drive consistent brand standards whilst being guest obsessed and operating efficiently in everything you do.

The role will also involve analysing KPI's and stock control systems to maximise gross profit margins and adhering to food safety and health & safety policies.
You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin's.

As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

Typical working hours cover 5 days over 7 with a variety of shifts between 9am-10pm and 2-10pm with support across the wider department at times, and will including weekend, bank holidays and Christmas working.

This is a fixed term 12 month maternity cover contract until 30th November 2025.

About You

We are looking for an individual with prior experience in a food & beverage environment, with strong experience of being guest and customer-facing and dealing with a range of queries and sometimes complaints directly.

You should be passionate about leading and developing a team and supporting people through regular 121's and coaching.

Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible.

You should have experience of managing rotas based on fluctuating guest volumes, experience in working with multi-skilled team to support other areas of the business based on guest demand. You should be able to demonstrate experience of leading teams to success, to include proficiency in managing performance, coaching team, delivering team training, setting standards and role modelling this behaviour, problem solving & feedback and able to manage multiple priorities and can adapt quickly to changing requirements.

About Butlin's

We're all about fun, excitement, and adventure by the bucketload For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.

So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.

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