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Cambridge, Cambridgeshire, United Kingdom Aimbridge Hospitality Full time{"title": "Night Supervisor", "description": "About the RoleAs a Night Supervisor at Aimbridge Hospitality, you will play a vital role in ensuring the safety and security of our guests and staff during the night shift. You will work closely with the Night Manager to maintain a secure and welcoming environment, always delivering a first-class service to our...
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Supervisor - Hospitality Leader
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Supervisor to join our team at City Pub Group. As a Supervisor, you will be responsible for leading our team to deliver exceptional customer service and ensuring the smooth operation of our pub.
Key Responsibilities:
- Lead and motivate our team to achieve high standards of customer service and quality.
- Manage and coordinate the day-to-day operations of the pub, including staff scheduling, inventory management, and cash handling.
- Develop and implement training programs to enhance the skills and knowledge of our team members.
- Monitor and maintain high standards of cleanliness, safety, and security in the pub.
- Collaborate with our kitchen team to ensure seamless service and high-quality food presentation.
- Manage conflicts and resolve customer complaints in a professional and courteous manner.
Requirements:
- 2+ years of experience in a supervisory role in the hospitality industry.
- Proven track record of delivering exceptional customer service and leading high-performing teams.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Basic math skills and accuracy with handling cash and operating a point-of-sale system.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
- Free meals and discounts on our menu items.
- A fun and rewarding work experience in a fast-paced and dynamic industry.
