Assistant Property Director

3 days ago


Leeds, Leeds, United Kingdom Vita Student Full time

Vita Student is seeking an experienced and enthusiastic Residence Manager to join our team in St Albans. This role offers a competitive annual salary of £30,000 and presents opportunities for career growth.

About the Role:

As a Residence Manager, you will play a vital role in ensuring the smooth operation of our building, focusing on providing exceptional customer experiences for our residents. Your responsibilities will include:

  • Liaising with residents, completing building tours, and maintaining customer databases to effectively communicate with residents.
  • Supporting the sales and marketing team with the marketing of the residence to ensure it reaches occupancy and arrears are avoided.
  • Completing regular building compliance walks to ensure brand standards are met, there are no health and safety issues, and items are in good working order.
  • Overseeing the localised delivery of events across the building.
  • Evaluating and improving the cleanliness and maintenance of the building, managing issues with building maintenance and housekeeping.
  • Reporting into the management team.
  • Developing relationships with key stakeholders such as universities and local businesses.
  • Contributing to the development and management of the residence team, supporting recruitment and HR processes.

Requirements:

To excel in this role, you must possess:

  • Experience in a customer-facing industry, showcasing your ability to build strong relationships with both internal colleagues and external clients.
  • High personal standards and attention to detail, complemented by excellent planning and organisational skills.
  • Self-motivation, flexibility, and a genuine passion for delivering exceptional customer experiences.
  • Creativity and imagination when it comes to organising events.

What We Offer:

We provide a comprehensive package that includes:

  • Your birthday off
  • Recognition programmes
  • Opportunities for career progression
  • Team parties/events
  • Pension scheme
  • A Perkbox account – offering you instant access to numerous benefits, including free drinks, cinema tickets, shopping discounts, employee assistance program, fitness classes, learning courses, and more
  • Access to 24/7 Employee Assistance Programme


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